KeyBank reviews

3.6

60% would recommend to a friend

(3,510 total reviews)
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Chris Gorman

64% approve of CEO

53% positive business outlook

KeyBank has an employee rating of 3.6 out of 5 stars, based on 3,510 company reviews on Glassdoor which indicates that most employees have a good working experience there. The KeyBank employee rating is in line with the average (within 1 standard deviation) for employers within the Financial Services industry (3.7 stars).

Reviews by job title

4K reviews
3.0
Jul 1, 2012
Recommend
CEO approval
Business Outlook

Pros

Loved working with my clients and most colleagues. Vacation and benefits above average.

Cons

Advancement opportunities typically not based on merit, but HR-related policy. As company is not lean and has had high expense ratios for an extended period, there is a constant outsourcing/layoff threat that is a distraction for many good workers and a productivity killer. Rather than soberly address certain challenges or poor performing staff that are social acquaintances, they typically reorganize business units between 1 and 4 times every year, so you constantly are assigned new/different managers who know this time is not permanent which leads to inattentiveness in the performance review process as they have new senior managers they need to do the self-preservation dance for. Most managers are not as transparent as in healthy organizations: after all, why share a strategy so your staff can productively think about it in advance and make timely contributions? Maybe it is all intentional as they attempt to construct New Chennai, Ohio.

2.0
Sep 7, 2008
Recommend
CEO approval
Business Outlook

Pros

The technology groups pay well for the area. Reasonable benefits except the health plans have a high copay. Good technology to work with and if you work for the right manager you have good professional growth opportunities.

Cons

Management doesn't listen to workers. They don't take advantage of employees strongest skills and force them to be 'well rounded'. No work life balance You are expected to work a minimum of 45hrs a week but that is regularly exceeded by a large margin.

2.0
Jul 23, 2025
Recommend
CEO approval
Business Outlook

Pros

No need to be in an office to do the job. Almost 0 collaboration with other colleagues.

Cons

Monotonous, mindless, depressing. An everyday realization that you could have saved thousands of dollars not going to school and working the same job. Whatever the job description says, know this: you are applying to become a customer service rep in a (1-800) call center.

Viewing 133 - 135 of 3,510 Reviews

Glassdoor has 3,820 KeyBank reviews submitted anonymously by KeyBank employees. Read employee reviews and ratings on Glassdoor to decide if KeyBank is right for you.