KeyBank Bank Manager reviews

3.8

59% would recommend to a friend

(446 total reviews)
avatar

Chris Gorman

67% approve of CEO

46% positive business outlook

Banker/Manager employees have rated KeyBank with 3.8 out of 5 stars, based on 446 company reviews on Glassdoor. This indicates that most Banker/Manager professionals have a good working experience there. KeyBank is rated in line with the average (within 1 standard deviation) by Banker/Manager professionals compared to other employers within the Financial Services industry (3.7 stars).

Reviews by job title

446 reviews
5.0
Aug 29, 2025

Love my job

Recommend
CEO approval
Business Outlook

Pros

Culture, community engagement, wellness, support

Cons

I can't think of any right now

1.0
Aug 17, 2025
Recommend
CEO approval
Business Outlook

Pros

PTO is the only benefit that was great.

Cons

Immature Senior Leadership that gossips about branches and staff to other branches. I was in my late 40’s with over 20 years of leadership, I couldn’t even secure an interview for a promotion to Branch Manager in spite of leading much larger teams and a proven track record . I watched 3 new leaders hire in from the outside, while not only not allowing me to interview, but other very capable Bankers as well. Many of us left simultaneously, to secure bigger jobs with other organizations and are doing well. I watched the new Branch Managers flounder prior to leaving because Key actually thought their Banker would help train them?? I observed someone in Senior Leadership return to the branch and brag that a Regional, himself and someone in wealth, “took bets”, on how long one female manager would last, not even realizing the optics of how much of an immature boys club it appeared to be. I could go on and on, but mostly glad I left. The only job in my life that I feel I wasted 2 years of my life.

2.0
Aug 9, 2025
Recommend
CEO approval
Business Outlook

Pros

From a pay and work duties standpoint, you could do a lot worse than KeyBank. Many of the branch managers I had were excellent; I met some very kind and very supportive people during my time there.

Cons

It is impossible to untangle my feelings towards KeyBank from the behavior I saw while I worked there. I rotated between more than five different branches in total and the level of workplace professionalism I encountered was not good. In my experience Key seems to hire a lot of younger staff (late teens and early twenties) and there was A LOT of immaturity and bad behavior wherever I went. Of course there were nice people as well, but in only a few short months I saw so much childishness that I quickly came to the conclusion that I did not want to be part of such an organization.

Viewing 13 - 15 of 446 Reviews

Glassdoor has 3,821 KeyBank reviews submitted anonymously by KeyBank employees. Read employee reviews and ratings on Glassdoor to decide if KeyBank is right for you.