KeyBank Bank Manager reviews

3.8

59% would recommend to a friend

(446 total reviews)
avatar

Chris Gorman

67% approve of CEO

46% positive business outlook

Banker/Manager employees have rated KeyBank with 3.8 out of 5 stars, based on 446 company reviews on Glassdoor. This indicates that most Banker/Manager professionals have a good working experience there. KeyBank is rated in line with the average (within 1 standard deviation) by Banker/Manager professionals compared to other employers within the Financial Services industry (3.7 stars).

Reviews by job title

446 reviews
4.0
Jul 31, 2025

Great

Recommend
CEO approval
Business Outlook

Pros

Great job!!!!! Great boss, good location

Cons

Low pay , bad training, high deductible insurance

2.0
Jul 27, 2025

Basically being a Teller

Recommend
CEO approval
Business Outlook

Pros

The systems are generally user-friendly, and the company provides adequate training.

Cons

I expected to focus on helping clients reach their financial goals and providing tailored product solutions. In reality, the job has turned out to be mostly teller transactions and managing difficult interactions — often with unhoused or aggressive individuals, especially in a city like Seattle. It’s far from what I imagined. Advancement is heavily tied to meeting aggressive sales goals, and without hitting those targets, moving into a different role is nearly impossible. The role isn’t aligned with what I thought a career in banking would be.

4.0
Jul 24, 2025

My experience

Recommend
CEO approval
Business Outlook

Pros

Key bank is very client experience and community oriented. I have also had the personal experience and witnessed others have the same experience of Keybank encouraging growth, learning and promotion to a new role in your career path when you show the initiative and put forth the energy!

Cons

Constantly changing incentive metrics, even doing so mid year. Also changing how certain aspects of how certain incentive categories work making it difficult to keep up at times and adjust.

Viewing 16 - 18 of 446 Reviews

Glassdoor has 3,821 KeyBank reviews submitted anonymously by KeyBank employees. Read employee reviews and ratings on Glassdoor to decide if KeyBank is right for you.