KeyBank reviews

3.6

60% would recommend to a friend

(3,511 total reviews)
avatar

Chris Gorman

64% approve of CEO

53% positive business outlook

KeyBank has an employee rating of 3.6 out of 5 stars, based on 3,511 company reviews on Glassdoor which indicates that most employees have a good working experience there. The KeyBank employee rating is in line with the average (within 1 standard deviation) for employers within the Financial Services industry (3.7 stars).

Reviews by job title

4K reviews
1.0
Sep 4, 2017

Horrible

Recommend
CEO approval
Business Outlook

Pros

Downtown location, I cannot think of anything else as when I tried to take PTO I was contacted with issues or questions that came up.

Cons

Upper management has little to no mortgage experience. Saddling Underwriters with structuring loan for sales team with no experience. Processing loans for processors with no experience and doing compliance also for site location. QC runs the show UW had to underwrite loans to QC. No common sense or thinking outside the box. LOS system does not work well. Underwriters held to different standards than all other employees. When escalated to upper management about the treatment of the underwriters by sales staff/ loan officers behaviors were allowed no response, they however did not like me questioning why it was allowed. Resigned shortly after.

1.0
Aug 30, 2017

SVP

Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

Great people in the field positions. Every day is a new challenge and self-starters can always be learning. It's better than Wells Fargo.

Cons

You can't trust anyone from corporate. Their growth strategy is to continually close branches and reduce client facing staff positions.

2.0
Jul 30, 2017

VP & Manager

Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

Fellow employees were great to work with

Cons

This bank could never decide what direction they wanted to go. Turnover is over the top.

Viewing 199 - 201 of 3,511 Reviews

Glassdoor has 3,821 KeyBank reviews submitted anonymously by KeyBank employees. Read employee reviews and ratings on Glassdoor to decide if KeyBank is right for you.