KeyBank reviews

3.6

60% would recommend to a friend

(3,511 total reviews)
avatar

Chris Gorman

64% approve of CEO

53% positive business outlook

KeyBank has an employee rating of 3.6 out of 5 stars, based on 3,511 company reviews on Glassdoor which indicates that most employees have a good working experience there. The KeyBank employee rating is in line with the average (within 1 standard deviation) for employers within the Financial Services industry (3.7 stars).

Reviews by job title

4K reviews
2.0
Mar 25, 2017

Former First Niagra, Now Keybank

Recommend
CEO approval
Business Outlook

Pros

4 people is considered a full staff. Worked FT plus hours, but was PT employee with PT benefits. Back office and upper management was useless. Unobtainable expectations with goals while severely understaffed. No family/work balance, nor time allowed off. No time for lunch breaks most days.

Cons

Fully enjoyed working with my 4 member skeleton crew. Adored most of my customers.

3.0
Dec 29, 2016

Senior Analyst

Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

Good pay, benefits and vacation time. Flexibility to work from home as needed. Severance packages based upon tenure with company.

Cons

Constant state of workforce reductions. Inconsistencies of providing chairman's awards to top employees who are sometimes laid off a few years after winning the award.

3.0
Nov 18, 2016
Recommend
CEO approval
Business Outlook

Pros

Good benefits, life insurance, dental, medical-ok , 401K match great

Cons

More staff is required to preform and succeed with the job expectations, upper management needs to be more aware of how many customers and not receiving average customer service. The customers are the ones that truly are affected, you can only applogize so many times before they decide to bank someone else.The employees are overwhelmed and extremely stressed, thus risking lossing great performing employees.

Viewing 202 - 204 of 3,511 Reviews

Glassdoor has 3,821 KeyBank reviews submitted anonymously by KeyBank employees. Read employee reviews and ratings on Glassdoor to decide if KeyBank is right for you.