Is KeyBank a good company to work for?

KeyBank has an overall rating of 3.6 out of 5, based on over 3,820 reviews left anonymously by employees. This rating has been stable over the past 12 months. 58% of employees would recommend working at KeyBank to a friend and 52% have a positive outlook for the business. The best reviews about KeyBank have been left by employees working as Quantitative Analyst , Financial Analyst and Intern .

Does KeyBank pay their employees well?

According to anonymously submitted Glassdoor reviews, KeyBank employees rate their compensation and benefits as 3.4 out of 5. Find out more about salaries and benefits at KeyBank. This rating has decreased by 3% over the last 12 months.

How satisfied are employees working at KeyBank?

58% of KeyBank employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated KeyBank 3.7 out of 5 for work life balance, 3.5 for culture and values and 3.4 for career opportunities.

What are the top reviewed jobs at KeyBank?

Personal Banker (305) , Branch Manager (142) , Teller (127) , Bank Teller (120) , Lead Teller (102) , Relationship Manager (82) , Financial Wellness Consultant (71) , Analyst (69) , Licensed Relationship Manager (49) , Customer Service Representative (40) , Intern (37) , Manager (37) , Retail Banking Intern (36) , Private Client Banker (31) , Account Manager (22)

What are the pros of working at KeyBank according to real employee reviews?

"Good Benefits and Perk." ((in 314 reviews)); "Great people throughout the company who want to help you be successful personally and professionally." ((in 203 reviews)); "I feel my pay is good to excellent in the market and compared to other banks." ((in 194 reviews)); "Good work life balance if you are not in Investment Banking" ((in 183 reviews)); "Great benefits and time off" ((in 68 reviews))

What are the cons of working at KeyBank according to real employee reviews?

"Corporate management is poor" ((in 150 reviews)); "Horrible upper management; some of them don't even understand the reports that they use to write up the employees for performance improvement plans." ((in 79 reviews)); "No training program in place for incoming managers." ((in 70 reviews)); "Pay is low, Bonuses are terrible." ((in 28 reviews)); "In my own branch experience, there is favoritism and blatant disrespect from manager to PCB, FWC and Tellers." ((in 27 reviews))

What are employees saying about KeyBank layoffs in 2026?

Explore Glassdoor’s employee reviews to understand what current and former employees are saying about KeyBank layoffs and their outlook for job security at KeyBank in 2026.

What are the top reviewed KeyBank locations?

Cleveland , Seattle , Buffalo , Brooklyn , Overland Park , New York , Portland , Denver , Albany , Salt Lake City , Columbus , Tacoma , Cincinnati , Indianapolis , Pittsburgh , Amherst , Portland , Dayton , Boise , Syracuse , Toledo , Rochester , Salem , Bellevue , Lockport , Dallas , Hartford , Atlanta , Chicago , Canton

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KeyBank

KeyBank reviews

3.6

58% would recommend to a friend

(3,510 total reviews)

Chris Gorman

62% approve of CEO

52% positive business outlook

Ratings by category

3.9

Diversity & inclusion

3.7

Work/Life balance

3.5

Culture & values

3.4

Compensation and benefits

3.4

Career opportunities

3.1

Senior management

KeyBank has an employee rating of 3.6 out of 5 stars, based on 3,510 company reviews on Glassdoor which indicates that most employees have a good working experience there. The KeyBank employee rating is in line with the average (within 1 standard deviation) for employers within the Financial Services industry (3.7 stars).

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Reviews by job title

4K reviews

1.0

Apr 16, 2020

So awful I didn't stick around for a year

Surveillance analyst

Recommend

CEO approval

Business Outlook

Pros

Work life balance and networking events

Cons

The office politics are awful, so awful I didn't stick around for more than 9 months. There is a severe lack of leadership and accountability. Favorites are severely played and rewarded. Micromanaged and a lot of gossiping between managers. My career was threatened by a rumor that I didn't even start and a manager didn't appropriately talk to me about it and chose instead to state that she will make sure my career goes nowhere. Toxic work environment. Not much of a pay bump if you are promoted to a new position.

1.0

Mar 22, 2019

Worst company of all time

Market manager

Recommend

CEO approval

Business Outlook

Pros

Mortgage rates , costs, some fellow employees.

Cons

Very slow process at anything. As a manager you have zero control and must get everything approved by 10 different people. Their HR team takes 4 weeks to hire someone then everything is a nightmare on day one like no one expected you to be there. They have this investigative unit that monitors your person accounts and then terminated people based on certain transactions. They make you download an app so they can see your texts and everything if you use your phone for work. Compliance is way too strict to the point it makes the client irritated as well as the employee.

2.0

Jan 30, 2019

A Company Afraid of Innovation

Anonymous employee

Recommend

CEO approval

Business Outlook

Pros

Good performance management tools, clear career paths, and decent flexibility

Cons

Almost afraid of innovation, which makes the whole organization seem like it's behind the curve. Many of the executive-level leaders are not very inspiring, and their direct reports are hired in based on favoritism and not actual talent or ability to lead.

Viewing 25 - 27 of 3,510 Reviews

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KeyBank

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So awful I didn't stick around for a year

Worst company of all time

A Company Afraid of Innovation

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