KeyBank reviews about "time"

Sales expectations with no walk in traffic.

The pay is below market which, combined with a drop off of company culture and increase in health benefits, has cause a large number of top talent to accept identical roles elsewhere.

onboarding and training is very disorganized and does not get you ready for your daily job at all. my original managers expected me to know everything when i was brand new and were terrible to ask for help. thankfully they have been fired and my new manager is much more easy going but has never done the job that he is managing so is not much help. overall 7/10 place to work

Not very good with the training

bad tech/computer issues across retail locations, effects customer service negatively, training is mostly virtual and varies from how coworker will tell you leaves out important details and proper time to read procedures is often not given, management didnt communicate realistic expectations clearly or standardized enough nor do they have much capacity to listen to employees regarding real issues. impossible to get clear answers around important matters. many angry clients leaving and closing accounts

Inbound calls can be excessive

It is impossible to untangle my feelings towards KeyBank from the behavior I saw while I worked there. I rotated between more than five different branches in total and the level of workplace professionalism I encountered was not good. In my experience Key seems to hire a lot of younger staff (late teens and early twenties) and there was A LOT of immaturity and bad behavior wherever I went. Of course there were nice people as well, but in only a few short months I saw so much childishness that I quickly came to the conclusion that I did not want to be part of such an organization.

Health benefits are ok but could be better.

Poor work life balance, hard to utilize PTO and other time off options, can be a very fast pace environment with little concern for employee well-being during these times, management team is not fully equipped in necessary knowledge needed to assist teammates