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      Keypath Education

      Engaged Employer

      Keypath Education reviews

      3.0

      48% would recommend to a friend

      (437 total reviews)
      avatar

      Steve Fireng

      73% approve of CEO

      48% positive business outlook

      Ratings by category

      3.7

      Diversity & inclusion

      3.5

      Work/Life balance

      3.4

      Culture & values

      3.1

      Compensation and benefits

      3.0

      Senior management

      2.8

      Career opportunities

      Keypath Education has an employee rating of 3.0 out of 5 stars, based on 437 company reviews on Glassdoor which indicates that most employees have an average working experience there. The Keypath Education employee rating is in line with the average (within 1 standard deviation) for employers within the Education industry (3.7 stars).

      Ratings by demographic groups

      Reviews by job title

      437 reviews
      3.0
      Nov 8, 2018

      Churn

      Anonymous employee
      Recommend
      CEO approval
      Business Outlook

      Pros

      Have good culture for those in the area

      Cons

      Remote employees are not valued

      avatar
      Keypath Education Response
      7y
      Thanks for the feedback. While we try to do things for our remote employees obviously it sounds like we did not meet your expectations and for that I am sorry. There is a balance with remote workers that they get the benefits of working from home, but lose a bit of the day to day culture the office can bring. As you know we do involve remote workers in all staff meetings and our leaders bring them into lots of calls daily. But, as you said we can do better here and will follow up with team to see how to improve. Steve
      1.0
      Nov 8, 2018

      Avoid Melbourne office student success team : Very toxic

      Anonymous employee
      Recommend
      CEO approval
      Business Outlook

      Pros

      Management is transparent in letting you know that you are not required. Management will ask you or encourage you to put down your papers, even when you have no intentions of leaving. Office location is close to public transport.

      Cons

      New management in student success team wants to get rid of the old staff. All they want to do is lead existing staff out of the door by unreasonably putting them on performance plans or making them feel incredibly under valued, and play favourites just to make them feel excluded in every way possible. They demotivate and bully staff to such an extent, that they either want to leave or call fair works to sort out the matter. The Management style has changed to micromanagement and there is no more workplace flexibility. Career progression is also slow in the company. No doubt the company is growing and there will be more opportunities; however in most cases existing employees are not encouraged to apply for these jobs. I would advise prospective employees to stay a mile away. Kpi's change on the managers whim, on a weekly basis, sometimes even daily. Salary is below average when compared to similar roles elsewhere.

      avatar
      Keypath Education Response
      7y
      I am very sorry your experience was not great. We have been very fortunate to have a positive culture but sounds like it did not work for you. Sounds like you were in Student services and I do understand that department has gone through a lot of change recently. With all that being said we wanted to improve our results and unfortunately change is hard on all parties. I have said many times we are not perfect and make mistakes, but from what I hear and see we have so much more good than bad in the Australia office. I get emails on a regular basis about the positive culture and how excited folks are about the future. Again I never want one bad experience and we will evaluate your comments to keep getting better. Good luck to you Steve Global CEO
      2.0
      Oct 30, 2018

      Difficult review to leave

      Anonymous employee
      Recommend
      CEO approval
      Business Outlook

      Pros

      - Energetic, forward-thinking environment. New technologies were embraced eagerly, and employees, at least in my department, were treated appropriately as the subject matter experts they were hired to be. - Employee-to-employee camaraderie is unlike any place I've ever been. - As of when I left, they were very big on company culture, and tried to maintain regular events (including a bigger summer and winter party). - Encouragement to learn.

      Cons

      - No career growth opportunities, at least not in my own department. - Initial pay started decent, but there was no clear promotion/salary increase schedule. - HR was basically unapproachable; there was no clear system in place for grievances or complaints, and while the employee at the time who constituted HR was a lovely person, they were overworked and unappreciated from my point of view. - Because HR was unapproachable, when employees fell ill or otherwise had personal issues to contend with, they could not rely on assistance from the HR department. If their boss was not understanding, the employee ran the risk of suffering or otherwise being ostracized as a result. - Management was, at least in part, built from old friends and coworkers, and this created at atmosphere of unapproachability in some cases. - Work/Life balance was absolutely non-existent. At times I was working 10-16 hour days to complete my work. It was expected that you might go home and get back on in order to complete everything. At any given time employees could be juggling a dozen or two dozen projects/updates.

      avatar
      Keypath Education Response
      7y
      As you know I am always open to fair criticism. I have also said starting a company from scratch can be hard and not without its issues. A company that has grown from 5 employees in 2015 to over 300 will evolve, improve and get better each day. What I do not accept for anyone to say is we don’t care about our employees. We speak about our culture everyday, how do we provide a great environment, and how do we improve (see points above). I will admit we are a very fast pace business, have very high expectations from all, and are growing our employees/partners faster than any of our global competitors. But, we care about our people! If you were here a few months ago you would had participated in our global survey. While room to grow we received a 50% engaged score, which compared favorably to global engaged of 15%. You would have also seen we put out three key human capital initiatives 6 months ago revolving around communication, training, and career pathing. While not 100% complete, we have made progress. Building a fast growing company is like building a jet airplane mid flight, but never will a tolerate a culture that does not care for its people (again not perfect see above). It wasn’t a good fit for you, that happens, and wish you all the best. Steve
      Viewing 283 - 285 of 437 Reviews
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      ReviewsKeypath Education reviews

      Glassdoor has 451 Keypath Education reviews submitted anonymously by Keypath Education employees. Read employee reviews and ratings on Glassdoor to decide if Keypath Education is right for you.