Kin Insurance reviews

In their quest for growth , they focused on just hiring....they hired incompetent sales managers, promoted people based on their tenure and loyalty, no matter how inapproprite these people were.... In customer service the turn over is so high, the employees do not know enough to service the customers correctly and they now moved sales reps into manager roles who do not understand customer service and its processes. In sales, reps sell crappy policies without any consequences and accountability, the managers do not coach them to do the right thing cause the managers do not care either. In underwriting, it depends who is looking at your request and what mood they are in so they might do the right thing or they might not..In product...oh boy....and in senior leadership most don't even know or care what is happening in the rest of the org. Systems are half built and do not accurately work most of the time and workday is awful and is being poorly managed by HR. It is really messy and sloppy. This company needs an overhaul from the top down.

This department is deeply dysfunctional on a management level. Leadership is ineffective and the current director appears disconnected from ongoing issues while consistently avoiding holding managers accountable. Appreciation is rare with only one manager demonstrating genuine respect for employees. Internal employees are largely treated as an afterthought unless they are clearly favored or avoid challenging leadership in any way. Favoritism is obvious and pervasive. Concerns and complaints have been raised yet no meaningful action has followed. Recent hiring practices have further reinforced this pattern. The last several hires and postings have all been external with no advancement or growth opportunities offered to internal employees. One recent hire appeared to be directly selected by a manager raising concerns about fairness for both internal staff and external applicants. There is a clear lack of professionalism and respect. Negative commentary about underwriting associates and underwriters occurs frequently despite leadership seeming unaware that these conversations and statements are visible and widely noticed. The result is a demoralizing environment where employees feel undervalued and stuck with no clear path forward. Anyone considering joining this department should seriously reconsider as upward mobility appears extremely limited.