Is KnowBe4 a good company to work for as a CSM Operations Analyst?

CSM Operations Analyst professionals working at KnowBe4 have rated their employer with 2.9 out of 5 stars in 43 Glassdoor reviews. This is a lower than average score with the overall rating of KnowBe4 employees being 3.5 out of 5 stars. Search open CSM Operations Analyst Jobs at KnowBe4 now and start preparing for your job interview by browsing frequently asked CSM Operations Analyst interview questions at KnowBe4 .

Does KnowBe4 pay CSM Operations Analyst employees well?

CSM Operations Analyst professionals rate their compensation and benefits at KnowBe4 with 2.3 out of 5 stars based on 43 anonymously submitted employee reviews. This is 32.7% worse than the company average rating for salary and benefits. Find out more about CSM Operations Analyst salaries at KnowBe4.

How happy are CSM Operations Analyst professionals working at KnowBe4?

23% of CSM Operations Analyst employees at KnowBe4 would recommend their employer to a friend. This rating has decreased by 27% in the past 12 months. CSM Operations Analyst professionals have also rated KnowBe4 with a 3.3 rating for work-life-balance, 3.9 rating for diversity and inclusion, 2.9 rating for culture and values and 2.8 rating for career opportunities.

What are the top reviewed jobs at KnowBe4?

Customer Success Manager (105) , Regional Account Manager (97) , Account Executive (42) , Account Manager (35) , Sales (35) , Customer Success Manager (CSM) (32) , Channel Account Manager (30) , Software Engineer (25) , Sales Development Representative (SDR) (23) , Senior Software Engineer (19) , Core Support Technician (18) , Director (17) , Sales Engineer (16) , Sales Representative (16) , SMB Account Executive (13)

What are the pros of working at KnowBe4 according to real employee reviews?

"Culture was great during the startup but unfortunately it has become a more corporate environment." ((in 187 reviews)); "Fun and great company culture" ((in 90 reviews)); "Fun. Great people." ((in 90 reviews)); ""The benefits are great and you can take unlimited vaca/sick time" ((in 82 reviews)); "I was hired days later and started with a great team." ((in 65 reviews))

What are the cons of working at KnowBe4 according to real employee reviews?

"Low pay and an increasing amount of work" ((in 41 reviews)); "Base salary is low." ((in 24 reviews)); "During the daily meeting, the CEO continued to deny that layoffs were occurring and instead kept referring to the layoffs as "restructuring."" ((in 9 reviews)); "Upper Management ignores our feedback, we are completely unheard." ((in 6 reviews)); "Favoritism and nepotism" ((in 3 reviews))

KnowBe4 CSM Operations Analyst reviews

2.9

23% would recommend to a friend

(43 total reviews)

Bryan Palma

Not enough data to show CEO approval

19% positive business outlook

Company ratings over time

Ratings trend for the last 6 months (43 reviews)

Ratings by demographic groups

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CSM Operations Analyst employees have rated KnowBe4 with 2.9 out of 5 stars, based on 43 company reviews on Glassdoor. This indicates that most CSM Operations Analyst professionals have an average working experience there. KnowBe4 is rated 25% below average by CSM Operations Analyst professionals compared to other employers within the Information Technology industry (3.9 stars).

Reviews by job title

43 reviews

5.0

Feb 18, 2023

Work hard and you’ll do well

Customer success manager (csm)

Recommend

CEO approval

Business Outlook

Pros

Salary Leadership U.K. team Bonus Commission

Cons

There isn’t really anything negative

5.0

Nov 17, 2022

Professional development

Customer success manager (csm)

Recommend

CEO approval

Business Outlook

Pros

Knowbe4 invests in my development and helps me to grow professionally. We have a diverse team and everyone's opinion has value. Knowbe4 has a transparent work environment, challenges, successes and daily operations are shared with all our employees.

Cons

You have to take ownership. If you always make an excuse or if you plan on being anything less than you’re capable of being, Knowbe4 might not be the right workplace for you.

5.0

Nov 17, 2022

Great workplace placing strong emphasis on workplace culture and work-life balance. Hosts great career opportunities

Customer success manager (csm)

Recommend

CEO approval

Business Outlook

Pros

- Workplace culture - Flexibility with hybrid WFH arrangements - Great team of accomplished professionals to work with and learn from - Comprehensive training that continues beyond the initial stages - Expansive range of career development opportunities and internal promotion opportunities

Cons

- Co-ordination between departments can be clunky (work in progress) - There's often a delay between information from head office making it's way to the ANZ team, due to KB4 being a US-based company

Viewing 22 - 24 of 43 Reviews

Jobs at KnowBe4

Financial Operations Analyst (Hybrid)

Revenue Operations Analyst, GTM & Central Planning (Remote)

Revenue Systems and Analytics Analyst (Hybrid)

Account Manager (ENT/Strategic) (Hybrid)

Clearwater, FL

View job

Account Manager (ENT/Strategic) (Hybrid)

KnowBe4

KnowBe4 CSM Operations Analyst reviews

Company ratings over time

Ratings by demographic groups

Reviews by job title

Work hard and you’ll do well

Professional development

Great workplace placing strong emphasis on workplace culture and work-life balance. Hosts great career opportunities

Jobs at KnowBe4

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