Is KnowBe4 a good company to work for?

KnowBe4 has an overall rating of 3.4 out of 5, based on over 1,583 reviews left anonymously by employees. This rating has decreased by 7% over the last 12 months. 59% of employees would recommend working at KnowBe4 to a friend and 55% have a positive outlook for the business. The best reviews about KnowBe4 have been left by employees working as Director , Tech Support and Software Engineer .

Does KnowBe4 pay their employees well?

According to anonymously submitted Glassdoor reviews, KnowBe4 employees rate their compensation and benefits as 3.2 out of 5. Find out more about salaries and benefits at KnowBe4. This rating has decreased by 7% over the last 12 months.

How satisfied are employees working at KnowBe4?

59% of KnowBe4 employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated KnowBe4 3.8 out of 5 for work life balance, 3.5 for culture and values and 3.4 for career opportunities.

What are the top reviewed jobs at KnowBe4?

Customer Success Manager (106) , Regional Account Manager (97) , Account Executive (42) , Account Manager (35) , Sales (35) , Customer Success Manager (CSM) (32) , Channel Account Manager (30) , Software Engineer (25) , Sales Development Representative (SDR) (23) , Core Support Technician (19) , Senior Software Engineer (19) , Director (17) , Sales Engineer (16) , Sales Representative (16) , SMB Account Executive (13)

What are the pros of working at KnowBe4 according to real employee reviews?

"Culture was great during the startup but unfortunately it has become a more corporate environment." ((in 190 reviews)); "Fun. Great People." ((in 93 reviews)); "Fun and great company culture" ((in 91 reviews)); ""The benefits are great and you can take unlimited vaca/sick time" ((in 85 reviews)); "Unlimited PTO (with a few restrictions)" ((in 59 reviews))

What are the cons of working at KnowBe4 according to real employee reviews?

"Low pay and an increasing amount of work" ((in 39 reviews)); "When was originally hired I was told that the average salary was low and that the bonus system made up for that." ((in 22 reviews)); "Layoffs have caused customer service to plummet as remaining employees are tasked to cover impossible workloads." ((in 12 reviews)); "Upper Management ignores our feedback, we are completely unheard." ((in 6 reviews))

What are employees saying about KnowBe4 layoffs in 2026?

Explore Glassdoor’s employee reviews to understand what current and former employees are saying about KnowBe4 layoffs and their outlook for job security at KnowBe4 in 2026.

What are the top reviewed KnowBe4 locations?

Clearwater , Tampa , Saint Petersburg , New York , Dallas , Washington , Charlotte , Reading , Detroit , Hendersonville , Austin , Houston , Franklin , Nashville , Columbus , Ohio City , Erie , Fairfield , Philadelphia , Miami , West Palm Beach , Clearwater Beach , Dunedin , New Port Richey , Palm Harbor , Seminole , Middletown , Florida City , Belleair , Saint Petersburg Beach

KnowBe4 reviews

3.4

59% would recommend to a friend

(1,495 total reviews)

Bryan Palma

52% approve of CEO

55% positive business outlook

Ratings by category

3.9

Diversity & inclusion

3.8

Work/Life balance

3.5

Culture & values

3.4

Career opportunities

3.2

Senior management

3.2

Compensation and benefits

KnowBe4 has an employee rating of 3.4 out of 5 stars, based on 1,495 company reviews on Glassdoor which indicates that most employees have a good working experience there. The KnowBe4 employee rating is in line with the average (within 1 standard deviation) for employers within the Information Technology industry (3.9 stars).

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Reviews by job title

1K reviews

2.0

May 13, 2022

Not Terrible

Customer service manager (csm)

Recommend

CEO approval

Business Outlook

Pros

Genuinely nice ppl work here Will hire you with no CSM experience, they allow you to learn on the job many companies won't do that. They promote fairly fast which is cool.

Cons

VERY high turnover, 4 ppl from my class alone quit within 6 months, and others I know are currently looking for other roles. Low pay, below market average. The biggest con is the workload. To get all your work done, you have to come in earlier or leave later. It's not like management will ask you to stay late, but you will get pulled aside and asked why certain things aren't done, so you stay late to avoid those conversations. I realized I was working for less pay, so I left. And since its salary and no overtime pay, you are essentially working for free. I understand maybe having to stay late a few times a quarter, but once it's constant, that's an issue for me. I don't think the company intentionally overworks CSM'S I believe the constant turnover is the issue for why we had so many accounts. When someone leaves they spread those accounts onto the team, which means more clients to handle.

KnowBe4 Response

4y

We are happy to hear that you enjoyed several aspects of KnowBe4, such as your coworkers. However, we’d like to address a few of your concerns. Current industry standards show that our CSMs manage an average number of clients for an organization our size. Additionally, we continue to invest in headcount across the business with total headcount increasing by about 35% versus the end of Q1 2021, which drove the vast majority of our operating expense increases. We hope you find an organization that is the right fit for you!

5.0

May 9, 2022

Great culture and great organization.

Core support manager

Recommend

CEO approval

Business Outlook

Pros

Hybrid work schedule. Positive atmosphere with lots of snacks. Awesome management and a CEO that is completely transparent with employees.

Cons

There are really no cons here.

5.0

May 9, 2022

Working and Knowbe4

International recruitment manager

Recommend

CEO approval

Business Outlook

Pros

I love working at Knowbe4, from day one it has been a great experience, I have never felt so welcomed and made to feel so part of a team and not just a cog in a wheel as I believe we can all sometimes feel in the day to day grind. I have been given the ability to grow and just a year in, in my role as Recruiter I was promoted. This is something Knowbe4 really pays attention too and helps with by having a career coach who really sits down with you and works out with you how to achieve the goals you want to achieve which is just another thing I have never seen anywhere else. It really is a great company with an amazing company culture.

Cons

To be totally honest I have yet to find a con. The people here are great and the opportunities are there

Viewing 739 - 741 of 1,495 Reviews

Jobs at KnowBe4

Sales Development Representative Intern (Hybrid)

Washington, DC

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Sales Development Representative Intern (Hybrid)

Clearwater, FL

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Account Manager (ENT/Strategic) (Hybrid)

United States

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VP Financial Planning & Analysis (Remote)

VP Financial Planning & Analysis (Remote)

KnowBe4

KnowBe4 reviews

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Not Terrible

Great culture and great organization.

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