Skip to contentSkip to footer
      employer cover photo
      employer logo
      employer logo

      KnowBe4

      Engaged Employer

      KnowBe4 reviews

      3.5

      62% would recommend to a friend

      (1,478 total reviews)
      avatar

      Bryan Palma

      55% approve of CEO

      58% positive business outlook

      Ratings by category

      4.0

      Diversity & inclusion

      3.9

      Work/Life balance

      3.6

      Culture & values

      3.5

      Career opportunities

      3.3

      Senior management

      3.3

      Compensation and benefits

      KnowBe4 has an employee rating of 3.5 out of 5 stars, based on 1,478 company reviews on Glassdoor which indicates that most employees have a good working experience there. The KnowBe4 employee rating is in line with the average (within 1 standard deviation) for employers within the Information Technology industry (3.9 stars).

      Ratings by demographic groups

      Reviews by job title

      1K reviews
      1.0
      Feb 25, 2026

      New Comp Plan / Pay

      Customer success manager
      Recommend
      CEO approval
      Business Outlook

      Pros

      Unlimited PTO Coworkers are nice

      Cons

      It’s frustrating when at RKO, the annual revenue kickoff KnowBe4 provides for the sales team, we’re all being told that the new comp plan is “the best comp plan they’ve ever seen.” When it’s finally rolled out, it’s laughable that that was even said. This is the first real month of it being live and I didn’t lose a single account. 100% logo retention. But, since one of the companies that renewed sold off 2/3 of their business, I got hit with uncontrollable churn with the reduction in their license count. The result is a literal $0 payout for having every single account renew. When it comes to our pay, they don’t announce the monthly bonus game metrics, which is going away by the way, until 1 week before the end of the month. We’re hitting all time highs in revenue at times and the bonus they give their employees is lucky yo be $400. We used to get $2000 a month consistently from this.

      avatar
      KnowBe4 Response
      2mo
      We know that compensation and benefits are essential to our Knowster's satisfaction. We continually evaluate them and welcome your feedback to help us improve even further.
      1.0
      Jul 11, 2024

      CSMs seem Forgotten

      Customer success manager (csm)
      Recommend
      CEO approval
      Business Outlook

      Pros

      Unlimited PTO - Health - Work from Home

      Cons

      The unlimited PTO is denied all the time because we don't have coverage, but Directors and VPs are out at least 5-7 days per month. Work From home was switched to hybrid. Massive account overload, 10-15 times what CSMs at other companies have to handle. Low Pay - very low pay compared to our market average. Upper Management ignores our feedback, we are completely unheard. And when we are heard we are told there is a light at the end of the tunnel, trust the process and go back to work. I have heard that for over 3 years now, how long is this tunnel? Goal posts for bonuses are stretched to an unobtainable mark. There is no leadership for CSMs, everyday is a completely random demand with no measurable focus on the accounts, just a demand to get more of their money. Middle management does not have the tools to help us succeed. You will be micromanaged down to every 15 minute block of your day. Executive leadership is completely disconnected from us, we struggle to make ends meet, while the CEO asks us to Proofread his book, and shows off his new Cybertruck/mansion. Rule number 3 is to have fun while we work, KnowBe4 hasn't been fun since we started making a move for IPO, and it's worse since the Vista Acquisition. A whole new department was created to take over 10% of our role, get upsell. They do almost no work but process the referrals we get them, and they make twice as much money as we do. We have openings and promotions that have gone months without being filled because no one cares anymore to apply. This company has become a joke.

      avatar
      KnowBe4 Response
      1y
      Hello Knowster. We have an open PTO policy which doesn’t mean you can take an ‘unlimited’ amount of time off. If you feel your PTO requests are within reason and being denied, please reach out to the People Operations team. There are no executives taking 60-84 days off per year as you claim. Our CSMs are not responsible for upselling or tech support like CSMs at other companies are, hence having more accounts per CSM than other companies but nowhere close to 10-15x the norm. Also, we fill our open promotion roles internally very quickly and have had more than 170 promotions year to date across all sectors of the company. Leadership consistently communicates what the goals and targets are for each area daily. If you are still unclear as to what the expectations are for your role, please reach out to your manager and People Operations.
      Viewing 73 - 75 of 1,478 Reviews
      Related searches: KnowBe4 jobs | KnowBe4 salaries | KnowBe4 benefits | KnowBe4 interviews
      ReviewsKnowBe4 reviews

      Glassdoor has 1,567 KnowBe4 reviews submitted anonymously by KnowBe4 employees. Read employee reviews and ratings on Glassdoor to decide if KnowBe4 is right for you.