Is Kroger a good company to work for as a Customer Service Representative/Delivery Driver?

Customer Service Representative/Delivery Driver professionals working at Kroger have rated their employer with 3.1 out of 5 stars in 22 Glassdoor reviews. This is an average score with the overall rating of Kroger employees being 3.1 out of 5 stars. Search open Customer Service Representative/Delivery Driver Jobs at Kroger now and start preparing for your job interview by browsing frequently asked Customer Service Representative/Delivery Driver interview questions at Kroger .

What are the top reviewed jobs at Kroger?

Cashier (1986) , Pharmacy Technician (775) , Courtesy Clerk (678) , Deli Clerk (626) , Front End Cashier (535) , Produce Clerk (514) , Courtesy Clerk/Bagger (471) , Sales Associate/Cashier (433) , Grocery Clerk (421) , Clicklist Associate (369) , Certified Pharmacy Technician (320) , Customer Service Representative (261) , Assistant Manager (228) , Meat Clerk (217) , Overnight Stocker (201)

What are the pros of working at Kroger according to real employee reviews?

"Good benefits when employed there some supervision you were able to talk to about issues and the scheduling fit around my needs" ((in 1409 reviews)); "the people are great they come and go but they are from all different walks of life" ((in 1285 reviews)); "high paying and flexible hours in the sense that you can work as many as you want to" ((in 959 reviews)); "Some of the patients and coworkers were great people and a joy to interact with." ((in 892 reviews)); "Flexible schedule they work with you Max of 8 hours per shift and 4hours min no overtime and yeah prett" ((in 540 reviews))

What are the cons of working at Kroger according to real employee reviews?

"Pay is low and not very competitive compared to other locations depending on where you live." ((in 2256 reviews)); "Poor management and very rude" ((in 2135 reviews)); "Bad managers and required OT" ((in 744 reviews)); "There is absolutely no work life balance and you are expected to come in when managers snap fingers." ((in 512 reviews)); "Bad Upper management that has no idea what goes on inside the stores and very out of touch with reality." ((in 305 reviews))

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Kroger

Kroger Customer Service Representative/Delivery Driver reviews

3.1

49% would recommend to a friend

(22 total reviews)

Rodney McMullen

47% approve of CEO

51% positive business outlook

Ratings by category

3.8

Compensation and benefits

3.6

Diversity & inclusion

2.8

Career opportunities

2.3

Culture & values

2.1

Senior management

1.9

Work/Life balance

Delivery Driver/Customer Service Representative employees have rated Kroger with 3.1 out of 5 stars, based on 22 company reviews on Glassdoor. This indicates that most Delivery Driver/Customer Service Representative professionals have a good working experience there. Kroger is rated in line with the average (within 1 standard deviation) by Delivery Driver/Customer Service Representative professionals compared to other employers within the Retail & Wholesale industry (3.5 stars).

Ratings by demographic groups

Race / Ethnicity

Gender

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Disability

Parent or family caregiver

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Reviews by job title

22 reviews

3.0

Jun 28, 2026

Decent pay but poor work-life balance

Delivery driver

Recommend

CEO approval

Business Outlook

Pros

Decent wage and generous paid time off

Cons

Work life balance and have work on holidays

3.0

Jun 22, 2025

Not for everyone

Delivery driver

Recommend

CEO approval

Business Outlook

Pros

Incentives, groceries that are discounted,

Cons

HR lady is not a person that looks out for you she’s intimidated by woman! You have to carry multiple cases of water with lack of proper equipment like a dolly so it’s really by hand ! Very tideous They run off of a lytx cam which is total bs

3.0

Jun 12, 2025

Kroger

Delivery driver

Recommend

CEO approval

Business Outlook

Pros

You're by yourself without the stress of someone over you all day

Cons

Better pay would be great

Viewing 1 - 3 of 22 Reviews

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Jobs at Kroger

Cashier

Smyrna, TN

View job

Courtesy Clerk/Grocery Bagger

Kroger reviews FAQs

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Kroger

Kroger Customer Service Representative/Delivery Driver reviews

Ratings by category

Ratings by demographic groups

Reviews by job title

Decent pay but poor work-life balance

Not for everyone

Kroger

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