Is Kroger a good company to work for as a Customer Service Representative/Delivery Driver?

Customer Service Representative/Delivery Driver professionals working at Kroger have rated their employer with 3.1 out of 5 stars in 22 Glassdoor reviews. This is an average score with the overall rating of Kroger employees being 3.1 out of 5 stars. Search open Customer Service Representative/Delivery Driver Jobs at Kroger now and start preparing for your job interview by browsing frequently asked Customer Service Representative/Delivery Driver interview questions at Kroger .

What are the top reviewed jobs at Kroger?

Cashier (1986) , Pharmacy Technician (775) , Courtesy Clerk (678) , Deli Clerk (626) , Front End Cashier (535) , Produce Clerk (514) , Courtesy Clerk/Bagger (471) , Sales Associate/Cashier (433) , Grocery Clerk (421) , Clicklist Associate (369) , Certified Pharmacy Technician (320) , Customer Service Representative (261) , Assistant Manager (228) , Meat Clerk (217) , Overnight Stocker (201)

What are the pros of working at Kroger according to real employee reviews?

"Good benefits when employed there some supervision you were able to talk to about issues and the scheduling fit around my needs" ((in 1409 reviews)); "the people are great they come and go but they are from all different walks of life" ((in 1285 reviews)); "high paying and flexible hours in the sense that you can work as many as you want to" ((in 959 reviews)); "Some of the patients and coworkers were great people and a joy to interact with." ((in 892 reviews)); "Flexible schedule they work with you Max of 8 hours per shift and 4hours min no overtime and yeah prett" ((in 540 reviews))

What are the cons of working at Kroger according to real employee reviews?

"Pay is low and not very competitive compared to other locations depending on where you live." ((in 2256 reviews)); "Poor management and very rude" ((in 2135 reviews)); "Bad managers and required OT" ((in 744 reviews)); "There is absolutely no work life balance and you are expected to come in when managers snap fingers." ((in 512 reviews)); "Bad Upper management that has no idea what goes on inside the stores and very out of touch with reality." ((in 305 reviews))

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Kroger

Kroger Customer Service Representative/Delivery Driver reviews

3.1

49% would recommend to a friend

(22 total reviews)

Rodney McMullen

47% approve of CEO

51% positive business outlook

Ratings by category

3.8

Compensation and benefits

3.6

Diversity & inclusion

2.8

Career opportunities

2.3

Culture & values

2.1

Senior management

1.9

Work/Life balance

Delivery Driver/Customer Service Representative employees have rated Kroger with 3.1 out of 5 stars, based on 22 company reviews on Glassdoor. This indicates that most Delivery Driver/Customer Service Representative professionals have a good working experience there. Kroger is rated in line with the average (within 1 standard deviation) by Delivery Driver/Customer Service Representative professionals compared to other employers within the Retail & Wholesale industry (3.5 stars).

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Reviews by job title

22 reviews

2.0

May 3, 2025

Hourly pay

Delivery driver

Recommend

CEO approval

Business Outlook

Pros

New vehicles that are some what maintaned

Cons

Nor enough work for employees and get sent home

1.0

Jan 6, 2025

The US Postal Service of Grocery Delivery in a nutshell

Delivery driver

Recommend

CEO approval

Business Outlook

Pros

Countryside sightseeing, independence driving, weekly pay

Cons

Holiday pay is taken away if you miss a day on the week holidays fall under, lack of organization, forced to use VTO when there is no routes available, poor route planning by dispatch, delivery trucks are poorly maintained and sometimes unsafe, have to work when there is ice and snow on the ground, trucks use lytx camera and points system that will monitor your driving, have to fireman carry the water up stairs and inclines, semi trucks do not always show up as scheduled with food, understaffed at times, cannot make early deliveries beyond 10 minutes, management is pompous to the point they don't want to support the drivers and they will belittle the drivers.

4.0

Nov 21, 2024

Great place to work

Delivery driver

Recommend

CEO approval

Business Outlook

Pros

great management overall including regional

Cons

working with customers who have a poor attitude

Viewing 7 - 9 of 22 Reviews

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Kroger

Kroger Customer Service Representative/Delivery Driver reviews

Ratings by category

Ratings by demographic groups

Reviews by job title

Hourly pay

The US Postal Service of Grocery Delivery in a nutshell

Great place to work

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