Is Kroger a good company to work for as a Customer Service Representative/Delivery Driver?

Customer Service Representative/Delivery Driver professionals working at Kroger have rated their employer with 3.1 out of 5 stars in 22 Glassdoor reviews. This is an average score with the overall rating of Kroger employees being 3.1 out of 5 stars. Search open Customer Service Representative/Delivery Driver Jobs at Kroger now and start preparing for your job interview by browsing frequently asked Customer Service Representative/Delivery Driver interview questions at Kroger .

What are the top reviewed jobs at Kroger?

Cashier (1986) , Pharmacy Technician (775) , Courtesy Clerk (678) , Deli Clerk (626) , Front End Cashier (535) , Produce Clerk (514) , Courtesy Clerk/Bagger (471) , Sales Associate/Cashier (433) , Grocery Clerk (421) , Clicklist Associate (369) , Certified Pharmacy Technician (320) , Customer Service Representative (261) , Assistant Manager (228) , Meat Clerk (217) , Overnight Stocker (201)

What are the pros of working at Kroger according to real employee reviews?

"Good benefits when employed there some supervision you were able to talk to about issues and the scheduling fit around my needs" ((in 1409 reviews)); "the people are great they come and go but they are from all different walks of life" ((in 1285 reviews)); "high paying and flexible hours in the sense that you can work as many as you want to" ((in 959 reviews)); "Some of the patients and coworkers were great people and a joy to interact with." ((in 892 reviews)); "Flexible schedule they work with you Max of 8 hours per shift and 4hours min no overtime and yeah prett" ((in 540 reviews))

What are the cons of working at Kroger according to real employee reviews?

"Pay is low and not very competitive compared to other locations depending on where you live." ((in 2256 reviews)); "Poor management and very rude" ((in 2135 reviews)); "Bad managers and required OT" ((in 744 reviews)); "There is absolutely no work life balance and you are expected to come in when managers snap fingers." ((in 512 reviews)); "Bad Upper management that has no idea what goes on inside the stores and very out of touch with reality." ((in 305 reviews))

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Kroger

Kroger Customer Service Representative/Delivery Driver reviews

3.1

49% would recommend to a friend

(22 total reviews)

Rodney McMullen

47% approve of CEO

51% positive business outlook

Ratings by category

3.8

Compensation and benefits

3.6

Diversity & inclusion

2.8

Career opportunities

2.3

Culture & values

2.1

Senior management

1.9

Work/Life balance

Delivery Driver/Customer Service Representative employees have rated Kroger with 3.1 out of 5 stars, based on 22 company reviews on Glassdoor. This indicates that most Delivery Driver/Customer Service Representative professionals have a good working experience there. Kroger is rated in line with the average (within 1 standard deviation) by Delivery Driver/Customer Service Representative professionals compared to other employers within the Retail & Wholesale industry (3.5 stars).

Ratings by demographic groups

Race / Ethnicity

Gender

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Reviews by job title

22 reviews

3.0

May 31, 2025

Employee

Delivery driver

Recommend

CEO approval

Business Outlook

Pros

Pay and pay raise is great here. 401k 5% match!

Cons

I think the cap is 23. Management communication needs work.

5.0

May 26, 2025

Kroger

Delivery driver

Recommend

CEO approval

Business Outlook

Pros

Good job easy fun work

Cons

The loads aren't always ready

4.0

May 8, 2025

Good, stable, ever changing

Delivery driver

Recommend

CEO approval

Business Outlook

Pros

Great pay, great work load, easy going management, great benefits, free food, bonuses, acknowledgements for good driving, good training, good communication, good work environment (80%) , safety is a priority, cool work gear, free memberships and more

Cons

Rules change often, heavy heavy truck malfunctions and break downs, corporate wins over employee 80% of the time, seniority base schedules, no accommodations for religion unless you have seniority!!

Viewing 4 - 6 of 22 Reviews

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Kroger reviews Kroger Delivery Driver/Customer Service Representative reviews

Kroger

Kroger Customer Service Representative/Delivery Driver reviews

Ratings by category

Ratings by demographic groups

Reviews by job title

Employee

Kroger

Good, stable, ever changing

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