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LanguageLine Solutions

Engaged Employer

LanguageLine Solutions reviews about "raise"

31% positive business outlook

Reviews by job title

134 reviews
1.0
Sep 1, 2024
Recommend
CEO approval
Business Outlook

Pros

Log in on time bonus and internet subsidiary.

Cons

Back to back. There will be no salary raise after they give you brief legal training.

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LanguageLine Solutions Response
1y
As your employment is with one of our partners and not directly with LanguageLine, please direct your comments to them. They are in the best position to address your concerns. We wish you well in your future endeavors.
1.0
Sep 18, 2024

Run!!

Recommend
CEO approval
Business Outlook

Pros

You work from home. Company is open to whatever schedule you want to work as long as it meets the needs of the company. You gain experience in different fields like car insurance, pharmacy, banks, health insurance, utility companies etc.

Cons

Calls are nonstop, you get 14 seconds in between calls, calls are answered automatically so if you need to report a call you have to do it within those 14 second. There are no raises when they tried giving us a raise they tried to do so in a form of a bonus. When we all raised our concern they took back those tiers and just gave everyone $1 across the board. Company wants you to work additional hours, but your check comes short. When you report the shortage you have to do payroll department job and send proof of hours worked and what you actually got paid. You have no one to reach out to in the moment if something comes up with a call. You literally have to submit a report request for everything! Benefits are terrible and it’s only for full time employees. You have to clock out to use the restroom or drink water.

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LanguageLine Solutions Response
1y
Thank you for sharing your feedback. It’s great to hear you value the flexibility and diverse experiences offered in the role. We recognize that the high call volume and limited downtime can be challenging. We’re continually working on ways to streamline processes and improve communication, including addressing concerns about pay and benefits. Your insights are helpful as we seek to enhance the overall experience for our team. For further assistance and to receive the support you need, please reach out to us at interpretercommunications@languageline.com.
3.0
Oct 10, 2024
Recommend
CEO approval
Business Outlook

Pros

There's have a lot of resources to study, discount programs for employees, hiring process is not that difficult compared to other companies

Cons

It's difficult to get schedule changes approved, time off, even if this is unpaid, very little opportunity for raises, regardless if you are certified of not

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LanguageLine Solutions Response
1y
Thank you for sharing your feedback and for your dedication to LanguageLine over the past several years. We’re glad to hear that you value our resources and employee programs. We also recognize your concerns regarding scheduling, time off, and compensation. Your feedback about raises and recognition for highly qualified employees is especially important, and we will ensure that it is shared with the appropriate teams for consideration. Should you wish to provide further feedback, feel free to reach out to us at InterpreterCommunications@languageline.com.
3.0
Feb 10, 2025
Recommend
CEO approval
Business Outlook

Pros

-if u love language and talking, u will enjoy this. (but back-to-back call may eventually drain ur enthusiasm.) -receiving salary on time. -management will try to accommodate ur request (as long as it's reasonable) -WFH

Cons

Most of the limited-english proficiency person are elderly. Therefore, in addition to interpretation, u need have patience. Sometimes u need to shout because a lot of them are hard of hearing. Some of their native language grammar is poor, and they often speak with a strong local accent, which means you may need to reconstruct and understand their sentences before you can interpret. These factors make it even more challenging. Now, imagine receiving over 80 calls in one shift, non-stop—it can be really stressful. The income is fixed, with no paid leave, no bonuses, and no raises. The salary is considered a bit low for a night shift. The shift schedule rotates from time to time, which can impact health (at least for me). Additionally, being on a night shift means it takes longer to recover when you're sick. Taking medical leave will affect u meeting ur salary targets unless you make up for the missed hours. In the end, it feels like you're sacrificing both your health and income. For annual leave, you have to bid for it. There are only very limited slots available each month, and some days are restricted.

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LanguageLine Solutions Response
1y
Thank you for your feedback. Since your calls are handled through one of our partners, we encourage you to reach out to them directly to address any concerns. Wishing you the best!
1.0
Sep 13, 2024

No advancement

Recommend
CEO approval
Business Outlook

Pros

You get to work from home

Cons

No pay raises or room for advancement and too many calls

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LanguageLine Solutions Response
1y
Thank you for your feedback. As a certified Great Place to Work, we are committed to treating our employees with fairness and respect. Our compensation is competitive within the industry, reflecting our dedication to our team's well-being. We wish you well in your future endeavors.
4.0
Feb 18, 2025
Recommend
CEO approval
Business Outlook

Pros

Good environment, remote, great coworkers

Cons

Uncompetitive pay, no ability to gain merit based raises

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LanguageLine Solutions Response
1y
Thank you for your review and for being a valued part of our team for the past few years. We’re glad to hear that you appreciate the work environment, remote flexibility, and your colleagues—our team is truly what makes LanguageLine a great place to work. We understand that competitive pay and career growth opportunities are important. While we do not currently offer traditional merit-based raises, we continuously review our compensation structure to ensure we remain fair and competitive. Your feedback is important as we explore ways to enhance the employee experience. If you have any additional thoughts or suggestions, please feel free to reach out to us at hrsupport@languageline.com.
4.0
May 7, 2025

Good company

Recommend
CEO approval
Business Outlook

Pros

No micromanagement , once randomly, so you feel independant to do a good job and with less stress

Cons

low salary, difficult to ask for a salary raise

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LanguageLine Solutions Response
1y
Thank you for your review and for your many years of service as an interpreter with LanguageLine Solutions. We’re glad to hear that you appreciated the independence the role offered and that you felt empowered to do your best work without unnecessary stress. We understand your concern about compensation and the challenges around salary discussions. Interpreter compensation is a topic we take seriously, and we continually evaluate market trends to remain competitive while supporting long-term sustainability. We wish you continued success in all your future endeavors.
4.0
Jan 6, 2025
Recommend
CEO approval
Business Outlook

Pros

I can create my own schedule, working from home. The pay is good, with regular raises or bonuses. Supportive boss.

Cons

No team-like environment. Can be lonely - not many people to talk to throughout the day.

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LanguageLine Solutions Response
1y
Thank you for sharing your experience! It’s great to hear you enjoy the flexibility, pay structure, and support from your manager. We understand that remote work can sometimes feel isolating, and we’re always exploring ways to foster a stronger sense of community among employees. If you have ideas or would like to share more thoughts, please reach out to us at hrsupport@languageline.com.
3.0
Mar 11, 2025
Recommend
CEO approval
Business Outlook

Pros

It’s a good company that offers remote interpretation and has so many different languages to offer.

Cons

You keep being promoted and adding extra load to your work without getting any raise. The pay is terrible for the amount of work it requires.

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LanguageLine Solutions Response
1y
Thank you for taking the time to share your experience with us. We're glad to hear that you appreciated our diverse language offerings and the opportunity to work remotely. We understand your concerns regarding workload and compensation. At LanguageLine, we continually evaluate ways to support and recognize our interpreters, as we deeply value the essential role they play in bridging communication gaps. Wishing you the best in your future endeavors.
1.0
Nov 10, 2024
Recommend
CEO approval
Business Outlook

Pros

I can not remember any good thing abou this company

Cons

This was by far the worst company I've ever worked for. I was there for five years, and during that time, I never received a raise. The benefits were terrible, and the work environment was toxic. If you're an interpreter, expect to be treated as nothing more than a disposable tool—you're just a means to an end. I wouldn't recommend this place to anyone.

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LanguageLine Solutions Response
1y
Thank you for sharing your feedback. It's unfortunate you had a negative experience at LanguageLine Solutions. We take employee concerns seriously and understand how important it is to feel valued and supported at work. We appreciate your time with the company and hope that future opportunities align more closely with your expectations. We wish you well.
Viewing 4 - 6 of 134 Reviews

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