Continue to call themselves a startup after almost 3 years. They still have no idea what services they want to offer . They expect you to know automatically how to navigate random apps and software that clients tell us to use right off the bat. No training is involved , and you are penalized if you do it incorrectly. In terms of communication, We were told to enter the same info for project updates into 3 or 4 different platforms , although Lessen had their own but has since laid off all previous IT and abandoned it . They are too afraid to stand up and tell clients - this is what we offer, here are our services, these are our best practices, etc. all focus has been merging with SMS which I believe is now taking over and lessen name will be no more. I’m predicting in a year or less, Lessen will be sold off and Jay will be off on another adventure.