Lettuce Entertain You reviews

Management has too much on their plate, shows up in how they treat their employees

Point blank: the dynamics within management are petty and dog-eat-dog. This, unfortunately, spills over the rest of the staff and can make for a challenging environment to work in. Earning favor with managers is more effective than doing a great job. It gets you better shifts, sections and ultimately more money. (If you get on a manager's bad side, you will get shown the door quite quickly for very minor rule infractions.) Mandatory training-style meetings are called frequently at inconvenient times, comprised of mostly "filler" to justify lasting an hour. As most of the employees travel quite a ways to get to work, it always puts a wrench in your day. The guests are understandably challenging. If you encounter a very difficult customer (there are quite a few at these locations), management will almost always side with the guest. This results in free gift certificates and other rewards, which encourages poor guest behavior.