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      Liberty Mutual Insurance

      Engaged Employer

      Liberty Mutual Insurance reviews

      3.6

      62% would recommend to a friend

      (10,134 total reviews)
      avatar

      Tim Sweeney

      65% approve of CEO

      60% positive business outlook

      Ratings by category

      4.0

      Diversity & inclusion

      3.8

      Compensation and benefits

      3.7

      Work/Life balance

      3.6

      Culture & values

      3.4

      Career opportunities

      3.2

      Senior management

      Liberty Mutual Insurance has an employee rating of 3.6 out of 5 stars, based on 10,134 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Liberty Mutual Insurance employee rating is in line with the average (within 1 standard deviation) for employers within the Insurance industry (3.7 stars).

      Ratings by demographic groups

      Reviews by job title

      10K reviews
      3.0
      May 28, 2013

      Good to work for, but they have too many cutbacks too often

      Anonymous employee
      Recommend
      CEO approval
      Business Outlook

      Pros

      Good office to work at, the people I worked with were great, they offer really good benefits. It's a good company to work for.

      Cons

      Company is too concerned about the bottom line, and less concerned about retaining quality employees. I think they would lay off their family members if it was good for the business. They don't seem to realize that the people are just as important as the work.

      1.0
      May 27, 2013

      Terrible management and unqualified staff at local offices.

      Anonymous employee
      Recommend
      CEO approval
      Business Outlook

      Pros

      No pros none none none

      Cons

      Where do I begin? I worked for a local auto, home and life office. My co-workers were rude, unprofessional and were not qualified to do their jobs. Corporate only cares about corporate office in Boston - that's all; they do not care about any other office outside of Boston. Once you're in, you don't leave. You can do or say anything you want and no one cares, especially management. I've had more than 10+ years experience in corporate companies and this BY FAR takes the cake.

      4.0
      May 27, 2013

      Awesome pay, little chance of advancement outside of Boston/Dover

      Senior customer service representative
      Recommend
      CEO approval
      Business Outlook

      Pros

      Again, AWESOME pay for the job. Constant encouragement. Bonuses and rewards. Paid training. Great benefits.

      Cons

      Not much flexibility in scheduling/getting time off. If you are not in Boston MA or Dover NH, there is not much room for advancement. Working in a CRC will hurt your chances of getting into an LSO. Metrics are more important than great customer service.

      Viewing 9559 - 9561 of 10,134 Reviews
      Related searches: Liberty Mutual Insurance jobs | Liberty Mutual Insurance salaries | Liberty Mutual Insurance benefits | Liberty Mutual Insurance interviews
      ReviewsLiberty Mutual Insurance reviews

      Glassdoor has 11,420 Liberty Mutual Insurance reviews submitted anonymously by Liberty Mutual Insurance employees. Read employee reviews and ratings on Glassdoor to decide if Liberty Mutual Insurance is right for you.