Very political. You rise according to how well you "play" those with the power to promote.
Pros
The company offer great benefits and pay for performance. So if you are a person committed to good product and performance, you will receive ample bonus at year end.
Cons
People in the Commercial Market group are more often promoted based upon how well they are liked by members of the management team, or a single member, versus how well they can do the job. If an Producer (someone who sells new business), is successful, all rules go out the window and support staff works according to their demands. People who perform poorly are NEVER released from employment, they just play along enduring lower performance ratings with 3% raises and no bonus, and those around them have no choice but to endure the sub-par work product - or do the work themselves. The management encourages employees to report "inappropriate behavior", but it goes unaddressed unless a customer experiences it and bumps it up. Liberty Mutual executive leadership (CEO) is excellent but their mid-level management - depending upon the region you work in - gets away with alot of mismanagement.