Liberty Mutual Insurance reviews

Only metrics count, targets are always moving up, so you can never meet them. Extremely high workload, totally unmanageable. Gives lip service to work-life balance, but you go home so exhausted you can't have a life. Pay does not meet costs of living, and any increases are within tightly controlled ranges. Bonuses are also within tightly controlled ranges, and do not accurately reflect actual personal contribution. CEO pay and benefits are outrageously high compared with frontline workers. Office "parties" and company supplied lunches are a sop to diminishing worker enthusiasm. Extreme favoritism. Primary method of management is gaslighting and a target on your back. Layoffs, outsourcing, and constant reorganization are the norm, as the company needs more money for expansion. So there is no job security. But it never reduces top management pay or benefits.

There is absolutely no work-life balance. Management does not care about anyone in Auto property damage, total loss, or customer service. The metrics are consistently set to intentionally being unattainable. Management has absolutely no support for the employees. They will constantly blow smoke and say they are looking into things but never give a resolution. You will hate your life and consider driving into a concrete post so you don't have to go back. If you disagree with anything that management says or have a different ideal opposed to to their extremely high claim volume and lack of support, they will do anything within their means to get rid of you, legal or not. Emphasis on the not legal. Do literally anything else than get into bed with this company. The fire long-term managers who trying to make things better for the staff. They are a negative corporate disaster who only care about profits and nothing about people. Run away. So fast. If you decide to try and take a vacation and they don't like you, you likely will be fired as soon as you get back. They will find any way to get rid of you. I was not fired, I left on my own regard, but I have seen it literally countless times. It's not uncommon to see several people 'relieved of their duties' every week, especially after they go on their paid time off. Also, they consistently 'lay off' massive amounts of their workforce.