Is LinkedIn a good company to work for as a Customer Success Manager?

Customer Success Manager professionals working at LinkedIn have rated their employer with 3.7 out of 5 stars in 112 Glassdoor reviews. This is an average score with the overall rating of LinkedIn employees being 3.7 out of 5 stars. Search open Customer Success Manager Jobs at LinkedIn now and start preparing for your job interview by browsing frequently asked Customer Success Manager interview questions at LinkedIn .

Does LinkedIn pay Customer Success Manager employees well?

Customer Success Manager professionals rate their compensation and benefits at LinkedIn with 3.5 out of 5 stars based on 112 anonymously submitted employee reviews. This is 10.8% worse than the company average rating for salary and benefits. Find out more about Customer Success Manager salaries at LinkedIn.

How happy are Customer Success Manager professionals working at LinkedIn?

70% of Customer Success Manager employees at LinkedIn would recommend their employer to a friend. This rating has increased by 10% in the past 12 months. Customer Success Manager professionals have also rated LinkedIn with a 3.4 rating for work-life-balance, 3.6 rating for diversity and inclusion, 3.6 rating for culture and values and 2.7 rating for career opportunities.

What LinkedIn locations are top rated by Customer Success Manager employees?

New York is the top rated LinkedIn location by Customer Success Manager employees.

What are the top reviewed jobs at LinkedIn?

Account Executive (497) , Software Engineer (486) , Senior Software Engineer (309) , Account Director (252) , Relationship Manager (222) , Customer Success Manager (119) , Senior Account Executive (118) , Sales (115) , Manager (110) , Staff Software Engineer (107) , Sales Manager (92) , Sales Development Representative (SDR) (86) , Account Manager (85) , Senior Account Director (80) , Recruiter (60)

What are the pros of working at LinkedIn according to real employee reviews?

"The culture and the vibe at LI is great; there's a friendly "can" ((in 1570 reviews)); "The Dublin office offers great benefits and a culture where I learnt a lot during 4 years." ((in 862 reviews)); "People are great and on site perks are good." ((in 719 reviews)); "being really matters and the company gives you amazing perks to be able to have a good work/life balance." ((in 535 reviews)); "Pay and comp is good even if a little inflexible." ((in 256 reviews))

What are the cons of working at LinkedIn according to real employee reviews?

"Bad management just some of them" ((in 196 reviews)); "This has resulted in some very mediocre people getting promoted and as a result you have bad managers." ((in 154 reviews)); "Lots of layoffs (but that’s part of working in tech so if you can’t handle this risk don’t get into corporate tech)." ((in 142 reviews)); "No career progression" ((in 60 reviews)); "Middle management is inexperienced." ((in 50 reviews))

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LinkedIn Customer Success Manager reviews

3.7

70% would recommend to a friend

(112 total reviews)

Ryan Roslansky

53% approve of CEO

43% positive business outlook

Ratings by category

3.6

Culture & values

3.6

Diversity & inclusion

3.5

Compensation and benefits

3.4

Work/Life balance

2.8

Senior management

2.7

Career opportunities

Manager, Customer Success employees have rated LinkedIn with 3.7 out of 5 stars, based on 112 company reviews on Glassdoor. This indicates that most Manager, Customer Success professionals have a good working experience there. LinkedIn is rated in line with the average (within 1 standard deviation) by Manager, Customer Success professionals compared to other employers within the Information Technology industry (3.9 stars).

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Reviews by job title

112 reviews

5.0

Nov 18, 2025

Wow, amazing

Customer success manager

Recommend

CEO approval

Business Outlook

Pros

Great benefits and culture, onboarding, mature environment, trust and autonomy

Cons

base salary a little low, but wider bens make u for it

4.0

Nov 6, 2025

Talented people, rapid change, challenging environment

Manager, customer success

Recommend

CEO approval

Business Outlook

Pros

Great culture Hire really great talent Breakfast/Lunch Benefits

Cons

Career development is slow and challenging

3.0

Jul 21, 2025

It depends

Customer success manager

Recommend

CEO approval

Business Outlook

Pros

Nice office environment Decent pay + MSFT Stock + benefits

Cons

Your experience at LinkedIn will be dictated by your org and team environment. Your job satisfaction will depend on your manager. There is little chance of meaningful progression. You will need to move to another role internally (hard to do because lots of others want to do the same), or leave to find growth elsewhere. Slow migrating to new systems e.g. SFDC to Dynamics taking years, bad implementation of Gainsight, and a plethora of ad-hoc dashboards to navigate. Lots of time spent on operational admin. Constant threat of layoffs or receiving a low review leading to a PiP (or Return to Success plan in LinkedIn speak). You will be made to feel very replaceable here.

Viewing 4 - 6 of 112 Reviews

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LinkedIn reviews FAQs

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LinkedIn Customer Success Manager reviews

Ratings by category

Ratings by demographic groups

Reviews by job title

Wow, amazing

Talented people, rapid change, challenging environment

It depends

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