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      Lumen

      Engaged Employer

      Lumen reviews

      3.4

      58% would recommend to a friend

      (7,768 total reviews)
      avatar

      Kate Johnson

      71% approve of CEO

      49% positive business outlook

      Ratings by category

      3.9

      Work/Life balance

      3.8

      Diversity & inclusion

      3.4

      Culture & values

      3.4

      Compensation and benefits

      3.1

      Career opportunities

      3.0

      Senior management

      Lumen has an employee rating of 3.4 out of 5 stars, based on 7,768 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Lumen employee rating is in line with the average (within 1 standard deviation) for employers within the Information Technology industry (3.7 stars).

      Ratings by demographic groups

      Reviews by job title

      8K reviews
      3.0
      Jul 15, 2019

      Headed in the right direction...

      Global account director
      Recommend
      CEO approval
      Business Outlook

      Pros

      With the integration of Level3, CenturyLink is now a truly global provider of network services. Solid technical expertise and working hard to get the assets, tools, systems, and processes aligned. Great people to work with! Great work/life balance, and benefits on par with most global enterprise companies.

      Cons

      Lots of change happening, as with all mergers/acquisitions, but this one seems particularly challenging. Both companies still have incomplete previous acquisition activities and thus they continue to struggle with integrating. Compensation is a very real struggle in this company, let alone the telecom industry. A lot of highly skilled people have left this company due to below market compensation, and it seems like there are always issues with correctly paying the employees. The review/correction process seems to take forever, and the employee has a very limited time to identify and request a correction while the company has unlimited time to go pull back compensation as it deems fit.

      1.0
      Jun 15, 2019

      Sinking Ship Run Away Fast

      Client services manager
      Recommend
      CEO approval
      Business Outlook

      Pros

      It was close to home. That's it!

      Cons

      Senior management only cares about the bottom line. Slashing people who have been with the company for decades because of salary. They have lost so many knowledgeable people only to hire inexperienced young people to pay them less. They don't manage the company well so whenever they need some revenue first inclination is to roll out more RIWF (Reduction in Workforce). They're idiots for letting so much talent walk right out the door.

      3.0
      Jun 22, 2018

      FUD - Fear, Uncertainty & Doubt

      Marketing director
      Recommend
      CEO approval
      Business Outlook

      Pros

      Great employees and good work/life balance however I have concerns that this will change for the worse under the current new leadership which comes from Level 3 culture which did not focus on work/life balance.

      Cons

      Executive leadership lacks clear vision for the company. Ever since the acquisition of Level 3 in November 2017, there has been a constant change in leadership and numerous lay offs. The environment is one of uncertainty and fear, not a healthy environment for innovation and growth.

      Viewing 46 - 48 of 7,768 Reviews
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      Glassdoor has 8,417 Lumen reviews submitted anonymously by Lumen employees. Read employee reviews and ratings on Glassdoor to decide if Lumen is right for you.