Is Lumen a good company to work for?

Lumen has an overall rating of 3.4 out of 5, based on over 8,415 reviews left anonymously by employees. This rating has been stable over the past 12 months. 58% of employees would recommend working at Lumen to a friend and 49% have a positive outlook for the business. The best reviews about Lumen have been left by employees working as Intern , Lead Marketing Manager and Lead Project Manager .

Does Lumen pay their employees well?

According to anonymously submitted Glassdoor reviews, Lumen employees rate their compensation and benefits as 3.4 out of 5. Find out more about salaries and benefits at Lumen. This rating has decreased by 1% over the last 12 months.

How satisfied are employees working at Lumen?

58% of Lumen employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated Lumen 3.9 out of 5 for work life balance, 3.4 for culture and values and 3.1 for career opportunities.

What are the top reviewed jobs at Lumen?

Software Engineer (279) , Senior Software Engineer (153) , Account Manager (148) , Manager (102) , Network Technician (86) , Project Manager (85) , Customer Service Representative (84) , Network Engineer (84) , Account Director (69) , Sales (62) , Director (60) , Software Developer (58) , Engineer (54) , Broadband Technician (51) , Sales Engineer (49)

What are the pros of working at Lumen according to real employee reviews?

"Benefits are good and the actual fiber network is good once it is up and running." ((in 688 reviews)); "Good work life balance and flexible" ((in 624 reviews)); "The pay is good and the product line is broad" ((in 471 reviews)); "Great people on the local level who truly care about their jobs and taking care of customers." ((in 446 reviews)); "Good culture and down to earth coworkers" ((in 186 reviews))

What are the cons of working at Lumen according to real employee reviews?

"Management is poor and inexperienced as to how to deal with this." ((in 390 reviews)); "Poor leadership at the top preaching about how the people are the foundation and then laying them off the next week." ((in 156 reviews)); "Lots of layoffs and re" ((in 144 reviews)); "As a result the majority of the good managers and directors that had the years retired." ((in 138 reviews)); "low salary and non timely promotions" ((in 134 reviews))

What are employees saying about Lumen layoffs in 2026?

Explore Glassdoor’s employee reviews to understand what current and former employees are saying about Lumen layoffs and their outlook for job security at Lumen in 2026.

What Lumen locations have received the highest employee ratings?

Southfield , Kissimmee , Scottsdale , Boulder , Norcross , Tucson , Jersey City , San Antonio , Ashburn , Irvine

Lumen reviews

3.4

58% would recommend to a friend

(7,766 total reviews)

Kate Johnson

71% approve of CEO

49% positive business outlook

Ratings by category

3.9

Work/Life balance

3.8

Diversity & inclusion

3.4

Culture & values

3.4

Compensation and benefits

3.1

Career opportunities

3.0

Senior management

Lumen has an employee rating of 3.4 out of 5 stars, based on 7,766 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Lumen employee rating is in line with the average (within 1 standard deviation) for employers within the Information Technology industry (3.7 stars).

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Reviews by job title

8K reviews

4.0

May 24, 2026

Opportunities for growth amid a fast-paced environment

It operations specialist

Recommend

CEO approval

Business Outlook

Pros

Room for advancement if you put yourself out there and show interest to want to grow. Ability to further education through employer-provided training. Management treats you fair as long as you have honesty and integrity.

Cons

Its an ever evolving company and the fast pace may not be suited for some people.

Lumen Response

1w

Thank you for your insight into working at Lumen. We need feedback like yours to continue to make Lumen a great place to work. Fast pacing can definitely be challenging, but we are committed to helping everyone each their full potential. We're glad to hear that you value our room for growth, educational opportunities, and management, Thank you again for your feedback. We're happy to have you on the team.

2.0

May 20, 2026

Good autonomy but facing downsizing and increased workload

Configuration technician

Recommend

CEO approval

Business Outlook

Pros

no micro-managing along as you're working, hit your numbers and customers are happy.

Cons

lack of teammates, Lumen has been downsizing, cutting costs by eliminating specific departments, more work - less pay,

Lumen Response

1w

Thank you for your transparency about your experience. We're determined to get better every day, so we value your feedback about management and teams. We're sorry to hear about your experience at Lumen. We recognize your experience with downsizing. Unfortunately, at times, restructuring, reorganizations, or realignment to business realities is needed to drive our continued transformation and company growth. These decisions are difficult and not something we take lightly. Lumen understands the impacts these events have on our employees and provides support and guidance through the challenging transitions. We're glad you value workflow and management. We're committed to helping our leaders grow so that we can all succeed together. Thank you again for your feedback. We wish you all the best with the next step in your career.

2.0

May 19, 2026

Good salary overshadowed by poor management decisions

Enterprise account executive

Recommend

CEO approval

Business Outlook

Pros

Good Salary but meeting your Commission bonus was done via an unreasonible achievement

Cons

Poor Management -Got rid of my Manager, my Manager's Manager and myself all in the same day.

Lumen Response

3w

Thank you for your insight into working at Lumen. We appreciate your feedback to help us improve. We're sorry to hear about your experience. Unfortunately, at times, restructuring, reorganizations, or realignment to business realities is needed to drive our continued transformation and company growth. These decisions are difficult and not something we take lightly. Lumen understands the impacts these events have on our employees and provides support and guidance through the challenging transitions. We are glad you valued our compensation practices. We truly wish you the best of luck.

Viewing 10 - 12 of 7,766 Reviews

Jobs at Lumen

Media Relations Senior Manager

Account Manager I - Wholesale

Network Infrastructure Communication Manager

Senior Director- Chief of Staff

Lumen

Lumen reviews

Ratings by category

Ratings by demographic groups

Reviews by job title

Opportunities for growth amid a fast-paced environment

Good autonomy but facing downsizing and increased workload

Good salary overshadowed by poor management decisions

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