When I was hired in 2023, I was told that there was an expectation to spend 60% of your time seeing clients, with the option to increase that to 65% for an additional bonus. The rest of the time would be spent doing admin work, of which there is a significant amount within Lyra's expectations (e.g. assigning homework, messaging clients, sending feedback on assignments, scheduling, completing notes, care coordination, risk assessments, referrals, etc). ALMOST ALL OF THIS IS TRACKED and evaluated as part of your "performance metrics."
As of January 2025, the expectation is now to see 30 clients a week (or at least "book" 30 clients) while removing a significant portion of our bonus/compensation. The administrative expectations have not been reduced or offloaded. Lyra is essentially asking clinicians to work more hours for less pay, and/or to start cutting corners with documentation and care coordination. This new model negatively impacts high performers the most, and rewards a "therapy mill" style of work.
Upper management repeatedly stated they were "open to feedback" about these changes but have made absolutely no improvements or acknowledgement that this system is highly flawed and a recipe for burnout.
Also, in 2024 they integrated an AI tool that listens to all sessions and creates a "session summary" of every session. Clients can opt out of recording but THERE IS NO OPTION FOR CLINICIANS TO OPT OUT. Your sessions will absolutely be used to "train" this AI model and there's nothing you can do about it.
If you'd like to learn more, look up "enshittification"
