Lyra Health reviews

You’ll be micromanaged by them scheduling your breaks & lunches, watching how long you’re off the phone, and you’ll be glued to your laptop all day because you’re in a call queue. They meet with you to go over your call metrics and call recordings. This role is based on metrics and not how clinically sound you can support clients. They want your calls to be under 15 minutes per call. The leadership thinks we’re customer service agents working in a call center instead of licensed clinicians supporting clients with their emotional needs. This job is emotionally draining. Interesting for a mental health company. The turnover rate is unbelievable and the worst I’ve seen at any job. I’ve seen about about 10+ clinicians leave within a year. You will not be using clinical skills. They want you to read from a script verbatim. They may as well just hire customer service agents. Stay far away!

The pay is ridiculously low and makes me feel resentful. I coach people who make $100k-200k+ per year and yet I don't get paid what my training and experience deserves. Also, as a part-time coach, I do not have access to coaching through Lyra. I would have to coach 4-5 people in order to pay for one coaching or therapy session with an average coach independently. It's a mental health company who doesn't take the mental health of their part-time coaches seriously. Mental health coaching means coaching people with problems and it's hard not to absorb the energy. Doing that for 16-20 hours/week without support is a lot to ask and isn't sustainable.