MOD Pizza reviews

Where do I even begin..... When I first started, MOD was a very small company, and was truly a family atmosphere. Every store did the exact same things and the standards were laid out and made very clear. Training was great because people actually cared, and it showed by the success that we had from 2015-2018. During our growing phase is when everything started to go downhill for MOD. Leadership was CLEARLY too focused on opening new locations rather than refining their standards, and adjusting them as needed. This negatively impacted the company in a way that I am not sure they will ever be able to recover from. Along with this, MOD has a habit of hiring people who were not qualified for the job which has created huge trust issues between the support center and the stores. Its ok to hire second change employees, but it is not ok to keep those people if they are cancer to the company. MOD will also have you believe that they are all about career growth and providing their employees with the "best opportunities for improvement," but refuse to promote people who actually deserve it, and favoritism clearly reigns supreme here. If you want to be an AGM, get ready to be stuck in that role forever. They say you will be given a promotion 3 months into the AGM role, but I personally have seen people get stuck in that role for 1-2 years and never have any opportunity to progress their professional career. Did I mention that AGM's make less than their all star captains? What exactly would be the point of someone taking a pay cut for more responsibility and stress without a guaranteed future as an AGM? You wanna work in the support center? Too bad... doesn't matter if you have internship experience WITH MOD, years of experience on the store level, and a college degree from a very respected school, they want external hires with none of those things. What a joke.

Where to start? I was duped into false hope that I would be safe there. I was even told that I "would be taken care of" as long as I work hard I will go far. Not a moment of proper and/or consistent training, chastised and threats of losing my job that I so badly needed because I had NO actual training. I was threatened that if I wasn't up to what ever their standard is by the next two days I would be let go. I had been there for four days, these days being made to press dough. No actual pizza assembly training or practice. The managers are always "off" on days that I remember HAVING TO be there like Friday, Saturday and sunday when I was a manager at a similar establishment. My hours went from 38 to 15 as "punishment for talking to the customers too much" while I prepared their food. I'm almost 30 years old and I have never in my 12 years of customer service heard from a manager or associate that talking with a guest is a problem. Fellow cooks will just walk away from the make table and then there is only me. So I chat with the guest. Not going to put my head down and pretend they aren't there or ignore them when they start a conversation. Anyway I could sit and write a ten page letter about all that's wrong with the way this place is being run but I dislike the way speaking so negatively makes me feel. Basically it's a lot of phony, caddy, two faced bull and it was worse than Jr high. And people that were there from the beginning were fired "because they said so or we don't really like you". Some quit out of fear for their sanity. I have trained many people and nobody is perfect within one working week.