MOO reviews

2.8

42% would recommend to a friend

(251 total reviews)
avatar

Richard Moross

38% approve of CEO

28% positive business outlook

MOO has an employee rating of 2.8 out of 5 stars, based on 251 company reviews on Glassdoor which indicates that most employees have an average working experience there. The MOO employee rating is 27% below average for employers within the Information Technology industry (3.9 stars).

Reviews by job title

251 reviews
3.0
Mar 26, 2019
Recommend
CEO approval
Business Outlook

Pros

MOO has a great atmosphere and plenty of benefits including free Friday lunches, season ticket loan and health insurance. The London office is a large, comfortable setting that makes working easy.

Cons

The big issues at MOO are organisational, technological, and partly led by underwhelming performance. Firstly, on the tech side, MOO still has many legacy systems in place across the business that make it hard to execute on good ideas. This is sorry becoming less of an issue but tech teams are usually very busy. On the organisational side, MOO can't seem to figure out how to make employees feel valued. In 2018 a supposedly objective competencies model was brought in to make sure people get promoted when they meet the criteria. In practice many feel that this has been more of a punishment than a reward as it is still highly subjective and seems, in my opinion, to unfairly weight towards extraverts. By this token, intraverts seem generally undervalued at MOO. The true cause to employees feeling under valued is simple to me, people don't feel a sense of ownership over their roles. There are a few reasons for this, Too much collaboration which waters down the final product. Over-zelous leadership that act very conservative around new ideas, or plain dictate a course of action. Basically, there are many systems at MOO that come in the name of collaboration but in actuality they often rob people of a sense of self-actualisation. One other big cultural thing is that there exists a cult of positivity that means that employees often indulge in propaganda to paint themselves in a good light. In this way, MOO often deludes itself into thinking it is doing better, and has more brand capital than it actually does. I think anyone coming to MOO expecting to be innovative and proactive will quickly encounter some of the barriers I've mentioned

5.0
Sep 19, 2016
Recommend
CEO approval
Business Outlook

Pros

Great people. Everyone is easy to approach and talk to, giving you access to a wealth of experience. Great community. All teams, though particularly the People team (HR), work hard to have everyone working together and taking pride in the company and their work. Great benefits. In addition to the free lunches that everyone will mention, they also offer a solid pension plan, health care, cycle to work scheme, travel loans, referral rewards, etc. Personalised perks. MOO give employees who've stayed for 2 years a felt doll doppelganger (Dollppelganger? sorry). Good pay. MOO significantly above average versus similarly titled roles... however, see cons

Cons

MOO have very high standards. MOO will hire people who have previously been senior or even lead but give them mid-level job titles. It's not necessarily a con however, my personal experience is: I applied for a senior role, was given a mid level title, but at a slightly above average pay than senior. I'm earning ~18k more than a senior at my previous employer. Progression is slow. Progression has been improved since I joined and there is now a formalised tiered system, however it's policy not to promote anyone within 12 months of joining.

1.0
May 7, 2026

Death by a thousand cuts

Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

- Good work-life balance - Great colleagues - Genuinely collaborative culture

Cons

- Frequent layoffs - Perks and benefits disappearing a few at a time - Heavy reliance on outside agencies, resulting in misalignment, lack of institutional knowledge, and generally bad outcomes (and these agencies presumably cost a fortune to boot) - Management knowing where they want the company to go, but serially refusing to commit to any course of action that might get us there - Management throwing each other under the bus until there's nobody left

Viewing 121 - 123 of 251 Reviews

Glassdoor has 265 MOO reviews submitted anonymously by MOO employees. Read employee reviews and ratings on Glassdoor to decide if MOO is right for you.