Pros
Service level staff are great people and really look out for each other.
Cons
The negative reviews are all true. In recent years, the company appears to have prioritised cost-cutting while continuing to raise prices. This has included repeated redundancies affecting experienced employees, with some roles replaced by lower-cost employees in Cape Town. In some cases the staff being made redundant are training their replacements. Redundancies have become a regular occurrence, and workplace culture has noticeably declined. Many employees describe an environment driven by fear, poor management practices, and a lack of support. Despite promoting values centred around people and humanity, many staff feel undervalued, overworked, and uncertain about their future within the business.
