Good atmosphere, but hard to find a sense of agency and accomplishment
Pros
MOO has a great atmosphere and plenty of benefits including free Friday lunches, season ticket loan and health insurance. The London office is a large, comfortable setting that makes working easy.
Cons
The big issues at MOO are organisational, technological, and partly led by underwhelming performance. Firstly, on the tech side, MOO still has many legacy systems in place across the business that make it hard to execute on good ideas. This is sorry becoming less of an issue but tech teams are usually very busy. On the organisational side, MOO can't seem to figure out how to make employees feel valued. In 2018 a supposedly objective competencies model was brought in to make sure people get promoted when they meet the criteria. In practice many feel that this has been more of a punishment than a reward as it is still highly subjective and seems, in my opinion, to unfairly weight towards extraverts. By this token, intraverts seem generally undervalued at MOO. The true cause to employees feeling under valued is simple to me, people don't feel a sense of ownership over their roles. There are a few reasons for this, Too much collaboration which waters down the final product. Over-zelous leadership that act very conservative around new ideas, or plain dictate a course of action. Basically, there are many systems at MOO that come in the name of collaboration but in actuality they often rob people of a sense of self-actualisation. One other big cultural thing is that there exists a cult of positivity that means that employees often indulge in propaganda to paint themselves in a good light. In this way, MOO often deludes itself into thinking it is doing better, and has more brand capital than it actually does. I think anyone coming to MOO expecting to be innovative and proactive will quickly encounter some of the barriers I've mentioned