Comparing working experience with competitors, MSCI is the worse.
For 5 years, I have been working in different IT departments in various managerial roles. There were shades of differences, though all were hectic, toxic and unpredictable.
The most expensive people bought, but noone gives a dam on their opinion.
Management:
Top management has a sick view of how to manage business/departments/people likely from a warehouse from the 80s. They prefer to manage business based on feelings/presumptions. Departments managed by status quo-leaders without clear roles & responsibilities. It is the heaven of blame and conspiracy.
Business leadership: -seems to be incompetent to do the very basics like ROI, TCO. For certain units, that would mean split of from MSCI. Client management is done via ineffective, rigid and non-transparent "habits". Zero internal standards.
IT mgmt: The company has changed its IT mgmt completely and still all issues remained so these are rooting from the very top.
Service mgmt doesn't exist.
People mgmt looks like as if the golden rules of a leadership cookbook would have been turned around. Trust, motivation, support, transparency and responsibility are myth.
There were poor attempts of external audits to move out from the swamp, though all ended up with a comedy of doing nothing.
The last 2 surveys resulted ~20% satisfactory amongst IT staff. ...which company can afford to do nothing on such a low score?
Racism:
People working in Berkeley/NY/Geneva are the first class citizen and can do/screw literally anything without consequences, unlike the other offices, which are count as the "lower class" crowd. Senior managers are not even hiding this fact.
First class leaders systematically keep second class citizens in fear, looking their entry/exit time and NOT looking actual performance. Often undermining professional reputations to keep their status quo. Roles are unclear and blurred.
Innovative ideas are killed in the first place .
Systems:
The previous IT mgmt screwed the design of the current systems, therefore availability, sustainability and reliability is worsening. The new mgmt in general seems to be incompetent to cope with this challenge. They brought over 100 consultants (the entire IT is around ~700 FTE), screwing the budget and therefore could not staff up the operations.
