Is MTM Health a good company to work for as a Customer Service Rrepresentative?

Customer Service Rrepresentative professionals working at MTM Health have rated their employer with 2.0 out of 5 stars in 75 Glassdoor reviews. This is a lower than average score with the overall rating of MTM Health employees being 3.1 out of 5 stars. Search open Customer Service Rrepresentative Jobs at MTM Health now and start preparing for your job interview by browsing frequently asked Customer Service Rrepresentative interview questions at MTM Health .

Does MTM Health pay Customer Service Rrepresentative employees well?

Customer Service Rrepresentative professionals rate their compensation and benefits at MTM Health with 1.4 out of 5 stars based on 75 anonymously submitted employee reviews. This is 66.7% worse than the company average rating for salary and benefits. Find out more about Customer Service Rrepresentative salaries at MTM Health.

What are the top reviewed jobs at MTM Health?

Customer Service Representative (75) , Customer Care Representative (CCR) (15) , Customer Service Representative (CSR) (15) , Customer Care Representative (13) , Manager (13) , Dispatcher (11) , Supervisor (9) , Business Analyst (7) , CCR (7) , CCR I (6) , Customer Service (6) , Director (6) , Driver (6) , Talent Acquisition Specialist (6) , Trainer (6)

What are the pros of working at MTM Health according to real employee reviews?

"Benefits were good and improving" ((in 43 reviews)); "Pay is decent" ((in 40 reviews)); "Work from home, Fantastic work life balance" ((in 38 reviews)); "I love coming to work the people are great and I am really enjoying helping people with their medical rides." ((in 27 reviews)); "Great Leadership" ((in 21 reviews))

What are the cons of working at MTM Health according to real employee reviews?

"Poor management to employee relationships" ((in 24 reviews)); "Poor leadership, financial decisions and nepotism all over." ((in 11 reviews)); "Managers are rude and unhelpful." ((in 11 reviews)); "Most, not all directors and Managers are clueless and have absolute favoritism." ((in 9 reviews)); "Most upper management either is a relative or friend of the family...whether they know how to do their job or not." ((in 8 reviews))

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MTM Health

MTM Health Customer Service Rrepresentative reviews

2.0

7% would recommend to a friend

(75 total reviews)

Alaina Macià

15% approve of CEO

12% positive business outlook

Ratings by category

2.6

Diversity & inclusion

1.8

Work/Life balance

1.7

Senior management

1.7

Career opportunities

1.6

Culture & values

1.4

Compensation and benefits

Customer Service Rrepresentative employees have rated MTM Health with 2.0 out of 5 stars, based on 75 company reviews on Glassdoor. This indicates that most Customer Service Rrepresentative professionals have a poor working experience there. MTM Health is rated 42% below average by Customer Service Rrepresentative professionals compared to other employers within the Healthcare industry (3.4 stars).

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Reviews by job title

75 reviews

1.0

May 30, 2025

Medical transportation management

Customer service representative

Recommend

CEO approval

Business Outlook

Pros

There are NO pro’s to this job!

Cons

Very fasted paced, high turnover, don’t allow enough time to learn the system!

1.0

May 28, 2025

n/a

Customer service representative

Recommend

CEO approval

Business Outlook

Pros

being able to work from home

Cons

team leaders are not professional! work environment is like high school

2.0

Apr 4, 2025

Wouldn’t Recommend

Customer service representative

Recommend

CEO approval

Business Outlook

Pros

-I had a nice manager, making the job more enjoyable

Cons

-Pay is too little for the work -Phones ring non stop and get very short breaks -Customers are rude and try to scam the system -Thought you were doing a good service providing free transportation but customers are entitled and rude

Viewing 4 - 6 of 75 Reviews

Jobs at MTM Health

Customer Care Representative - WFH Wisconsin

Customer Care Representative - WFH Minnesota

Customer Care Representative - WFH Connecticut

Customer Care Representative - WFH Missouri

Customer Service Representative

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MTM Health

MTM Health Customer Service Rrepresentative reviews

Ratings by category

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Reviews by job title

Medical transportation management

n/a

Wouldn’t Recommend

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