MacPractice reviews

2.7

27% would recommend to a friend

(44 total reviews)

Mark Hollis

6% approve of CEO

10% positive business outlook

MacPractice has an employee rating of 2.7 out of 5 stars, based on 44 company reviews on Glassdoor which indicates that most employees have an average working experience there. The MacPractice employee rating is 30% below average for employers within the Information Technology industry (3.9 stars).

Reviews by job title

44 reviews
2.0
Oct 8, 2018
Recommend
CEO approval
Business Outlook

Pros

- Benefits (not pay) were great - Coworkers are generally fantastic and fun - Bagels on Tuesday isn't bad

Cons

- Pay is not the best with little room for raises or advancement (the company had a wage freeze for about three of the five years I was there. Sounds like it hasn't much improved since I left). - The actual product is horrid. The testing department is overwhelmed with all the bugs in the software, the bugs do not get fixed in a timely manner, and then those angry clients are pushed onto the support staff. - The CEO ruins the company's image with the public and also ruins staff morale. His racism and especially sexism shine through on multiple occasions. He also threatens the safety of the company by opening spam emails on his work computer and responding to the spam emails. - The management play favorites with staff which causes numerous issues. This includes immature support personnel being promoted to supervisor positions. - At the time I was there if an employee changed positions in the company, you raise was not immediate. You had to wait three months first and then got a raise. However, I found out this was not an actual policy and managers were picking and choosing who got their raise right away and who they wanted to wait on. - The staff has also been known to be treated like slaves by CEO. At conferences, he is constantly asking them to do things like, "open my water bottle," or "go by me nail clippers." - The company uses Reputation Loop to suppress their bad reviews through online and sees no ethical issues there

1.0
Dec 18, 2018

Nope

Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

They pay on time. The end.

Cons

They dangle carrots they never intend on giving, they tell you how great your salary and benefits are when the startup across the street gives more, they don't care about you as a human at the upper management levels, only as a cog that gives them cash.

1.0
Nov 5, 2019
Recommend
CEO approval
Business Outlook

Pros

90% paid health, dental, and vision insurance. Coworkers felt like family. Lots of paid time off.

Cons

No raises in years. Very low pay for the industry. (You can stock shelves at Costco for the same entry level wage as tech support.) No recognition from management. No 5 year plan- heck, not even a 1 year plan. They're just going with the flow and begging current users to stay since they can't sell to new offices. Technical debt all over the software. Designs and projects are carried out 80% of the way before being abandoned for the CEO's 'next big idea/top priority'. Nothing is ever completed and rolled out to end users in a way that would make anyone proud. Users are leaving at an alarming rate and aren't being replaced by new sales since the software is no longer competitive in the market. Promotions are given and positions are undeservedly kept based on friendship with the 'old boys club' of upper management. The CEO is running this place into the ground with his outdated ideas and his refusal to listen to anyone. Upper management has NO IDEA what their staff does on a day to day basis because they spend all of their time in meetings about how to make things better instead of actually trying to make things better.

Viewing 7 - 9 of 44 Reviews

Glassdoor has 45 MacPractice reviews submitted anonymously by MacPractice employees. Read employee reviews and ratings on Glassdoor to decide if MacPractice is right for you.