When a company merges with another company the acquiring company should consider whether they should bring in new upper management employees. They should deeply investigate and evaluate the ideas and sentiments of the managers in their current positions and roles. It would be advantageous because in some scenarios, managers may carry a deep resentment for such mergers and acquisitions. Imagine working a certain way for decades only to feel totally devalued and less important after a merger. This is exactly what’s happened with the merger of The Rawlings Company and New Mountain Capital. The unfortunate fact is that the issue is created from within The Rawlings Company. Upper management is creating a systemic crisis by confusing and overworking analysts to the point that many cannot even consistently work files. When analysts complained about the amount of work that makes the job feel like a call center, a suspicious amount of automated letters were sent out to hundreds of insurance adjusters violating the private health information of thousands of health plan members. This caused an uptick of calls with angry adjusters asking why they received information about accidents and dates when many of the health plan members weren’t even in the cars involved in the accident. When management “found out” about the influx, they issued an insincere apology and blamed AI. The same week, management had a conference with all analysts explaining how they are moving forward with automating more of the work. You can tell from that meeting that management’s goal is to undermine the company as a whole. Management is very upset with the merger and the way they are handling their frustration is to make the workers unhappy and upset as well. They are trying to point the finger at New Mountain Capital. An instigating tactic as old as time. It’s a shame because I heard great things about New Mountain Capital, but the egos of the current managers and operations will not allow this merger to happen effortlessly. The analysts are working hard to maintain their sanity but working here makes life feel meaningless.
