We have regular meetings that the company has all time profits, but pay has been slashed for all analysts, some losing up to 40% of their annual income. If our profits are an all time high, why are there pay cuts? Yes, we have heard a million times that *salary* has not been cut. But we all know that bonus/commissions are the majority of analyst income, and they have been hugely reduced, and capped.
The majority of management, directors and operations managers, struggle to communicate effectively. Changes are not presented to the floor in a uniform manner, and often changes are made last minute with little planning or thought put into them.
Workload for analysts is at an all time high, incoming calls for ACD all day, as opposed to one hour a day, and increased file (work) distribution. Goals and metrics are at an all time high. Micromanaging and expectations are at an all time high. Pay for analysts is at an all time low.
In addition, some operations managers have been bragging to non operations managers that they all got a pay raise - while everyone else had the opposite.
Leadership staffing (team leads, assistant team leads, quality and training), have been slashed in half. Half of the leadership staff were demoted. Some of these people have been in that position for 5+ years.
You can tell your team lead and assistant team lead genuinely want to help you, but with the cut in staffing it’s clear they don’t have room to help like they did before, without regularly putting in overtime.
When concerns, or recommendations are offered to operations, directors, or even our subrogation president, analysts and leads are met with dismissive and often even hostile responses.
It seems that there are no safeguards in place to ensure that the subrogation department is being managed equitably and in good faith. With the major increase in workload and cut to staff work force (not by layoffs, but demotions and increased standards with decreased pay that have resulted in roughly 25% of staff leaving on their own accord), quality and customer service have taken a huge hit, (previously the 2 factors that made legacy company Rawlings a champion in the subro market) and I foresee major client abrasion to come in the future.
