Macy's reviews

3.4

51% would recommend to a friend

(31,084 total reviews)
avatar

Tony Spring

61% approve of CEO

41% positive business outlook

Macy's has an employee rating of 3.4 out of 5 stars, based on 31,084 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Macy's employee rating is in line with the average (within 1 standard deviation) for employers within the Retail & Wholesale industry (3.4 stars).

Reviews by job title

31K reviews
2.0
May 15, 2009
Recommend
CEO approval
Business Outlook

Pros

As a merchandising associate, it is a pretty straight forward and easy job.Just do the tasks that the supervisor wants, in a timely and efficient way and your set. Clock in and out on time and you'll win the praise of the supervisor. Pricing and signing is straightforward as well. Be efficient and organized and you'll be good.

Cons

Most departments are understaffed. When someone calls out its the duty of the remaining associates to cover for that person. Although they are always looking for call-in associates, they rarely bring them in for at all and never use them in the right departments. The pricing and signing team is extremely understaffed. Majority of floor managers and sales associates are not very knowledgeable when it comes to sales, clearance, and pricing, so don't expect a lot of help or understanding when things aren't don't correctly or finished. HR did a bad job of restructuring departments when cutting hours. Pay is lower than expectations. Inventory is never up to demand. Either there is no inventory check or they don't do it correctly, because you will find a gross amount of one set of merchandising and find another understocked. When shipments come in, they are erratic and useless.

1.0
May 12, 2009
Recommend
CEO approval
Business Outlook

Pros

the work is simple, brainless at times. your experience here (good, bad, awful) will depend greatly on the type of people your co-workers are

Cons

if you work in commissioned sales, and your manager does not set ground rules on how to determine who gets which customer, or does not enforce the rules well, your going to argue constantly with co-workers. you'll hate this job when you have no one you can trust. turn over rate is very high for sales, this just makes finding people you can trust harder. there are responsibilities that must be shared with co-workers, like keeping clean, taking items back to where they were originally, making the items look presentable. if your co-workers are lazy, or want to focus on making sales, they are not going to take shared responsibilities seriously. worst care scenario, youll start your shift in a messy department, and your manager will want YOU to clean everything before you leave, at same time as meeting sales and credit card quotas for the day. if you like to use your employee discount, youll find that it wont take many purchases before you use all your earnings, and possilty future earnings if you pay with credit. if you thought you were poor before you took this job, the job can you even poorer. i never found it hard to resist shopping here, its just clothes and shoes. the discount is surely not a reason to work here, youll better prices for same items elsewhere. on-line for example.

1.0
May 9, 2009
Recommend
CEO approval
Business Outlook

Pros

It makes you appreciate the worst job you ever had in any industry before you found yourself on the selling floor at Macy's.

Cons

Inadequate training upfront and on the job. Widespread lack of respect for sales associates as professionals and as human beings. Too many department and store managers who deal with their own frustrations by verbally abusing the sales associates on the selling floor. A volatile political environment that sharply limits opportunity for professional development or career advancement (one day you're the "flavor of the month," the next day - performing at the same level - with no explanation you are instead treated with impatience and condescension, as if you are a not-very-bright child). Questions and suggestions from sales associates are encouraged, but rarely addressed, and sometimes are used as the object of retaliation. Erratic schedules that are often changed with less than 24 hours' notice (even for regular full-time associates). "Incentive programs" that provide rewards of novelty items with Macy's logo but little additional cash compensation. Unhealthy physical environment: vermin in stock rooms and under counters, infestations in employee lounge, and extremes in temperature year round.

Viewing 30943 - 30945 of 31,084 Reviews

Glassdoor has 32,698 Macy's reviews submitted anonymously by Macy's employees. Read employee reviews and ratings on Glassdoor to decide if Macy's is right for you.