Macy's reviews

Racial bigotry and favoritism. If you're a white English-speaking American, you're screwed. Evil and stupid managers and supervisors. No air conditioning. COMMISSION VS DRAW. It's a pretty twisted process. Imagine if you were a waiter/waitress relying on tips for income. Days or even months later, a diner who tipped you comes in to return what they ate and your tip that you got back then is deducted from your current salary. Employees will fight and steal sales for that commission. A new store sale or a product that's been discounted means customers coming back to return what they bought from you and re-buy it from someone else. The money you made for the time and effort you put in helping that customer now just goes to someone else behind a register and is deducted from you. Add the constant threats and harassment you'll receive from management if you don't open enough credit cards, get enough pre-sales, enroll enough Thanks for Sharing, get enough Search and Sends, etc. They will actually come down on you when the store is empty with no customers and you have had no sales. And when a manager or supervisor is needed for whatever reason -- good luck finding them. They're usually hanging out together, socializing in the executive office upstairs.

Here are the things I did not like though: they make you push the Macy*s credit card, to every customer. You are expected to get a certain number of people to sign up each week, and you will be pulled aside if you do not reach those goals to talk about improvement. This is a sore spot for me, because customers do not like to be heckled about opening a card, and you are obligated to present a hard sale. Speaking of hard sale, another thing that rubbed me the wrong way was that the company had a policy where for every 1 shoe a customer asked for, I had to bring them out 2 more that they did not ask for. Again, these kinds of hard sale tactics made me feel uncomfortable, and I mostly disregarded them unless a manager was watching. Macy*s cares more about selling than about customer care (not a shocking thing in the world of retail, but still something you should consider when determining if this is the right job for you). Be aware that sales are your number one goal, and not just for commissioned workers: to the point where your sales numbers (both the dollar amounts and the number of credit cards you sell) will be posted on a wall each week along with your co-workers, with people at the bottom and top of the list highlighted for all employees to see.