Macy's reviews

3.4

51% would recommend to a friend

(31,083 total reviews)
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Tony Spring

61% approve of CEO

41% positive business outlook

Macy's has an employee rating of 3.4 out of 5 stars, based on 31,083 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Macy's employee rating is in line with the average (within 1 standard deviation) for employers within the Retail & Wholesale industry (3.4 stars).

Reviews by job title

31K reviews
4.0
Apr 2, 2026

Good culture with limited advancement opportunities

Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

Discounts and a good company culture

Cons

Not a lot of room for advancement

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Macy's Response
2mo
We appreciate you taking the time to share your honest experience with us.
2.0
Apr 1, 2026
Recommend
CEO approval
Business Outlook

Pros

-You get paid weekly -Hybrid Schedule (only two days in office) -Community events and team building on site -Easy to juggle other tasks outside of work. You do not have to do anything outside of shift hours

Cons

-Management micromanages things such as break times, how long you are in personal - Pay is not great -Benefits take way too much out of your check -Customers are unpredictable -Not good if you struggle with mental health and anxiety

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Macy's Response
2mo
Thank you for sharing your honest experience as a Customer Service Representative. If you are open to it and would like to discuss further, please feel free to send us a private message on https://www.facebook.com/Macys/ or https://www.instagram.com/macys/, and include your name, phone number, email address, and store location so we can connect with you directly! Thank you
Viewing 145 - 147 of 31,083 Reviews

Glassdoor has 32,696 Macy's reviews submitted anonymously by Macy's employees. Read employee reviews and ratings on Glassdoor to decide if Macy's is right for you.