employer cover photo
employer logo
employer logo

Madcap Software

Is this your company?

Madcap Software reviews

3.8

65% would recommend to a friend

(47 total reviews)
avatar

Anthony Olivier

69% approve of CEO

46% positive business outlook

Madcap Software has an employee rating of 3.8 out of 5 stars, based on 47 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Madcap Software employee rating is in line with the average (within 1 standard deviation) for employers within the Information Technology industry (3.9 stars).

Reviews by job title

47 reviews
5.0
Nov 21, 2014

I feel the Need to make a few clarifications.

Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

I just want to start off with telling everyone reading this that I still work here. A co-worker sent me a review that was recently posted. After reading all of the reviews, I feel responsible to defend a company that has treated me so well. I will also tell you that I am not in the Sales department, so I really can't verify a lot of the bold and obviously ornery reviews made by disgruntled former employees about that particular department. - I get paid well for what I do and my manager never stops trying to get me more raises every year. They really reward your efforts here. - The employees that do their job and do it well are the happiest employees I've ever seen. As long as you get your stuff done and accomplished well. You are free to come and go, drink a beer at your desk. But do not misunderstand, that doesn't mean you can just take off on your second day, or even month of working here...this is a trust that MUST be earned. - I have never been micromanaged. Anthony (CEO) is outstanding, involved, and works extremely hard. He is always present, which can not be said about most CEO's. That doesn't mean he micromanages. If former employees are complaining, it's because they sucked at their job. We all have goals to meet and tasks to accomplish. Get your stuff done, and you are left alone. - the location and office is great. Again, if people are complaining it's because they don't clean up after themselves. We aren't the cleaners. Clean your own desk, cleaners aren't allowed to touch them, besides the trashcans. Weird smells and crazy nasty carpets? No idea what they mean. In the midst of their complaining they forgot to mention that we are provided with free food and drinks, along with (pretty much) monthly happy hours and company events. - Have to work overtime? they buy you dinner. Want to work hard and be recognized and grow? this is the place to be. I can have a good laugh with all of management. but when it's time to work. its time to work. if you want to work here, you need to understand when its time to have fun and when it's time to work. We don't have the time to babysit your every moan and groan. - I've had so many great experiences here that it was like I was reading about a different company on this page. Truly heartbreaking, and I just don't understand why there are so many. My only guess is that people who succeed in this company (actually work hard) don't leave, and have no real reason to log on here. The people making these reviews are disgruntled people who don't understand the true meaning of working hard for a company that is definitely going places. - I know most of the former employees that wrote these passed reviews and I for one can say, that most lacked something. - Our software and the minds behind it are top-notch. I truly feel privileged to work with such smart and fun people. - I can make this pros list go on for days. But let's move on with the Cons.

Cons

- Like I mentioned at the beginning. I'm not in sales. But my common sense tells me that you shouldn't be starting a new employee with an unattainable first month goal. Tapper it along with training. There is nothing worse than destroying someones morale when they first start. - If people in sales are truly not getting proper guidance and no innovations have been made to better this workflow...What we waiting for???

1.0
Sep 3, 2014
Recommend
CEO approval
Business Outlook

Pros

Positive - Ping pong table -They pay you a bonus if you are on the phone for a certain amount of time. - They make a quality product - Decent benefits - Location (they pay for your parking) - Smart and talented programmers work there - Very hard working employees that take pride in their work. - They love their customers - They will pay for your hotel room across the street if the deadline is close and you are required to program into the late night or early morning. This happens each time an update is going to be released. This is do to poor planning/insight and lack of staff - A few good gyms in the area - Fun places to take a walk during lunch - They allow dogs in the office in some situations - Unlimited fruit and soda (but it's to keep you working and awake). - Quota can be met by selling training and consultations. (See the neg section for problems with quota) - Madword convention.... fun but it's a way for MadCap to have it's customers pay out of their own pocket to have their product pushed down their throat. As an employee you will be able to attend.

Cons

- The CEO monitors and reads all your incoming and outgoing corporate emails (I was told by other employees and it is 100% verified). - Extreme micromanagement (ceo will come by and ask you about the same sales deal 5 times in one day. This is not an exaggeration and will happen on a daily bases. He will also question reps on emails just sent that they monitored.) - No room for growth. All managers report to the owner - Average life of a salesperson is less than a year. Most are fired or quit. - The CEO brings his kids in and it becomes his daycare everyday during the summer. - Office is dark, dusty, and smells like a dungeon - Lights are hardly ever turned on in the sales room. - The CEO will call the customers directly and call himself Simon. This is to trick the customers into thinking he is just a normal sales rep. - The CEO will be involved in almost all your deals and will water down the pricing to make the customer commit. This would be fine, but the quota is based off of revenue, making your job much, much harder. - Quota is pulled from what they did the following year in the same month. So if a rep did really well the year before by closing a really large company, you are expected to do the same that same month. It makes no sense. -The sales engineers are overworked and are paid far less than the salespeople - The profit margin is so small that most people are scared that the company might not be around in 3 years if it is not sold. - Hardly any training for new hires and 0 quota ramp time. - Customer product training is very expensive for the customer and can be a massive turn off and a very hard sell. - A little over 25% of the sales are international and the sales hours range from 4:30am to 10pm (depending on what countries or US territory they give you) - The market for tech writing software is stagnant. - This company is not the next big thing. The software is met with great competition and all you will be doing is replacing their old software. When Microsoft decides to incorporate the same software in word, Madcap will no longer exist. - You get the sense that this company only exist to get back at Adobe from buying their last company out and laying everyone off years back. - Again... I was shocked at how little revenue the company pulls in quarterly. If you are looking for a company to grow with, this isn't it.

1.0
Aug 7, 2014

Micromanagement on Steroids!!!

Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

Great location with lots of places to eat. Ping Pong table. Great people. Compensation can be good if you're above 100%.

Cons

Where do I start? First of all, the positive reviews that were written on Glassdoor are from management. Management is on your case if you don't respond to an email from the sales folder within minutes. Your monthly quota will probably be around 80-90k but if you receive an email for a $299 training then you better stop what you're doing and make sure you call the customer to avoid getting threatened by management and putting you on plan. Poor sales model with no training. Management offers NO leadership and management just walks around the office thinking the company is doing great because we are located in La Jolla. Management needs to try harder to stay ahead of the curve with the products.

Viewing 34 - 36 of 47 Reviews

Glassdoor has 50 Madcap Software reviews submitted anonymously by Madcap Software employees. Read employee reviews and ratings on Glassdoor to decide if Madcap Software is right for you.