Does Map Communications pay their employees well?

According to anonymously submitted Glassdoor reviews, Map Communications employees rate their compensation and benefits as 2.9 out of 5. Find out more about salaries and benefits at Map Communications. This rating has been stable over the past 12 months.

How satisfied are employees working at Map Communications?

52% of Map Communications employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated Map Communications 3.1 out of 5 for work life balance, 2.9 for culture and values and 2.8 for career opportunities.

What are the top reviewed jobs at Map Communications?

Customer Service Representative (30) , Virtual Receptionist (28) , Receptionist (18) , Call Center Agent (15) , Customer Service Agent (12) , Call Center Representative (8) , Customer Service Representative (CSR) (7) , Team Leader (6) , Agent (4) , Customer Service (4) , Manager (4) , Operator (4) , Supervisor (4) , Administrative (3) , Answering Service Operator (3)

What are the pros of working at Map Communications according to real employee reviews?

"The pay is good $20 per hour and some times they have double pay." ((in 23 reviews)); "Great people to work with" ((in 13 reviews)); "Friendly staff" ((in 5 reviews)); "flexible hours & better pay than most businesses" ((in 5 reviews)); "Great leadership and Management." ((in 5 reviews))

What are the cons of working at Map Communications according to real employee reviews?

"Back to back calls, poor training" ((in 10 reviews)); "micro management and strict QA rules" ((in 9 reviews)); "Benefits could be better, but that’s the cost of business today unfortunately" ((in 8 reviews)); "They used to pride themselves in the fact that happy employees will work better and harder, which they did." ((in 6 reviews)); "Favoritism is shown." ((in 6 reviews))

What are employees saying about Map Communications layoffs in 2026?

Explore Glassdoor’s employee reviews to understand what current and former employees are saying about Map Communications layoffs and their outlook for job security at Map Communications in 2026.

What are the top reviewed Map Communications locations?

Chesapeake , Edinburg , New York , Nashville , North Richland Hills , Riverside , Las Vegas , Portland , Northfield , Virginia Beach , Roseville , San Juan , Miami , Marietta , Dunmore , Birmingham , Montgomery , Salt Lake City , Chicago , Northbrook , Norfolk , Leesburg , Independence , Brooklyn , New Hyde Park , Mesa , Detroit , Port Huron , Bellevue , South Mills

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Map Communications

Map Communications reviews

3.0

52% would recommend to a friend

(284 total reviews)

Vaibhav Dani

69% approve of CEO

54% positive business outlook

Ratings by category

3.4

Diversity & inclusion

3.1

Work/Life balance

2.9

Culture & values

2.9

Senior management

2.9

Compensation and benefits

2.8

Career opportunities

Map Communications has an employee rating of 3.0 out of 5 stars, based on 284 company reviews on Glassdoor which indicates that most employees have an average working experience there. The Map Communications employee rating is in line with the average (within 1 standard deviation) for employers within the Telecommunications industry (3.6 stars).

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Reviews by job title

284 reviews

2.0

Aug 12, 2025

You’re a drone in this job

Customer service

Recommend

CEO approval

Business Outlook

Pros

Money is ok, people are friendly

Cons

Drone work, one call after another without training on projects not on your primary campaign

Map Communications Response

11mo

Thank you for sharing your feedback. We’re glad to hear you found our team friendly and the compensation fair. We also recognize the challenges of working in a fast paced call center environment isn’t for everyone, and we appreciate the time you spent with us. While training on every account is not practical, we’ve built standard and proprietary systems to help our team navigate seamlessly across a wide range of customers. For accounts that require specialized knowledge, additional training is provided to ensure employees are supported and confident when handling those calls. We wish you the best in your future opportunities.

2.0

Aug 11, 2025

Not a bad in between job

Front desk agent

Recommend

CEO approval

Business Outlook

Pros

The job is not hard at all

Cons

High expectations from managers, low pay, long hours

Map Communications Response

11mo

Thank you for taking the time to share your experience. We are glad to hear you found the work manageable and appreciate your perspective. Our goal is to provide competitive wages along with the added benefit of employee ownership through our ESOP program. Because we hold important industry certifications such as HIPAA, PCI and HITRUST, we do have high standards to ensure both client trust and employee success. We understand this may not be the right fit for everyone, and we sincerely wish you the very best in your future opportunities.

4.0

Jul 23, 2025

Good company

Medical receptionist

Recommend

CEO approval

Business Outlook

Pros

Flexible hours and good pay

Cons

There are no cons to me

Map Communications Response

12mo

Thank you for your kind words and for taking the time to leave a review! We’re happy to hear you enjoyed the flexibility and felt good about the pay during your time with us. It’s always encouraging to hear from former team members who had a positive experience. We wish you all the best in future endeavors.

Viewing 16 - 18 of 284 Reviews

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