Marshalls reviews

3.4

57% would recommend to a friend

(7,639 total reviews)
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Ernie Herrman

55% approve of CEO

47% positive business outlook

Marshalls has an employee rating of 3.4 out of 5 stars, based on 7,639 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Marshalls employee rating is in line with the average (within 1 standard deviation) for employers within the Retail & Wholesale industry (3.5 stars).

Reviews by job title

8K reviews
4.0
Sep 12, 2011

It's a decent job

Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

Some of my co-workers are fun to be around and the store is busy so the time goes by fast.

Cons

A large percentage of the clientele are slobs! They drop things on the floor and don't pick it up, leave open soda containers on shelves so they can spill all over the merchandise and so on. I spend most of my shift cleaning up their messes. Also "training" consists of spending a couple of hours watching DVDs and then you're sent out onto the floor which for the most part isn't that bad...except for the register which is not intuitive and could stand to use some additional training off of the sales floor.

2.0
Jul 10, 2011
Recommend
CEO approval
Business Outlook

Pros

The Benefits are excellent, for full timers and management, the flexibility with hours is a plus, most of co workers are friendly and been in the company for a long time wich make you feel them part of your family too. Multiple locations give you the opportunity to relocate. It is great for someone who wants to work no more than 20 hrs a week, part time, sophomore collegue students or housewife looking for an extra income to round up a budget.

Cons

the amount of payroll given to the stores it is never enough to keep the business running the way the company ask for. The employees needs to multitask to cover for positions not filled. This is the main reason the customer service dont exist. Constant brain wash about push every customer to open an account, smile, greet everyone, and run all over the store, all for a little paycheck. No opportunities to advance, management needs to put up with all the BS coming from main office, that does not match the reality. Employees at store level get an average of .30 cents pay rate increse per year, wich is modern slavery and a shame in a multi billion dollar like these, where the C.E.O gets millions a years in just bonuses. What a difference.

1.0
Oct 9, 2010
Recommend
CEO approval
Business Outlook

Pros

co-workers behind the scenes are good people who work very hard for pennies and receive not one benefit. they always have openings since on average people stay a couple of months until they can find a real job that pays a real wage with enough hours to buy groceries that week. few employees have the skills that would help them move on, so those that stay are the slugs, the recent immigrants or those with a sweet deal doing bare minimum. since everyone is p/t, you're lucky if you work 18 hrs a week, the bright side of that is you have enough time to continue your search for a real job and get out of there.

Cons

dismal management,no training. they are more concerned with hangers then ringing sales, so if you're that customer complaining about the lines, bla bla, figure out what's going on and take your complaining to management not at the new person trying to help you. back breaking work if you are not at the registers. did i mention minimum wage, no benefits, a 10% discount on crap merchandise? my cat would do a better job running the place and would have more respect for employees. schedules are meaningless since they change them at will almost everyday and then they don't tell you! what's your point? I've witnessed grown people in tears because their schedule was changed and they were not told, they 'missed work' and then they received a warning...? another fine example of unqualified management. their mission statement is 'the economy is terrible and if you don't like it here, there are 100 people wanting this job' they should frame it.

Viewing 190 - 192 of 7,639 Reviews

Glassdoor has 7,855 Marshalls reviews submitted anonymously by Marshalls employees. Read employee reviews and ratings on Glassdoor to decide if Marshalls is right for you.