Maurices reviews

3.6

62% would recommend to a friend

(2,167 total reviews)

George Goldfarb

74% approve of CEO

50% positive business outlook

Maurices has an employee rating of 3.6 out of 5 stars, based on 2,167 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Maurices employee rating is in line with the average (within 1 standard deviation) for employers within the Retail & Wholesale industry (3.5 stars).

Reviews by job title

2K reviews
3.0
Jan 21, 2013
Recommend
CEO approval
Business Outlook

Pros

Fairly good pay, fun environment (some of the time), great job for younger girls, makes you feel like you're in a special group, great discount.

Cons

The pressure of selling the credit card, sale stealing, credit card sign up stealing, shallow girls, high pressure sells, unwilling to acknowledge your needs, long hours during holiday season, few hours after.

4.0
Oct 3, 2012
Recommend
CEO approval
Business Outlook

Pros

The store is small and you get to know all the employees quickly. Knowing the store layout is fairly simple to learn. The company has amazing incentives such as preloaded gift cards, free merchandise, special treat baskets every month you make the standards. 40% discount is great since clothes are pretty high priced. Can be fun when you aren't worried about sales stats.

Cons

You are required to wear maurices clothing, at least $100 worth of product in your outfit. You must also wear jewlery and accessorize everyday or you will hear about it. Well building that sort of wardrobe can take some time and since you can only wear clothes that are currently on the shelf or extremely similar it is hard to keep your closet current. The 40% discount helps but expect at least half of your check to go right back to the store. The company is a huge pushover and take the motto the customer is always right to a whole new level. The customer can basically get away with anything( returning clothes with tags from 3 years ago) and the manager will just say "keep them happy". You are graded on how much you sell, how many items per transaction and how many credit cards you get people to open. You must ask every customer at least 3 times about the credit card. It becomes very uncomfortable. Managment does not want to hear any suggestions that customers might not like the overbearing presence of employees who are trying to push clothing on them to keep their numbers up. If you don't hit your salesmark every week you are put on probation and have to do stupid things like not wear jeans for a week as a punishment. Extremely stressful place to work a majority of the time.

5.0
Aug 23, 2010
Recommend
CEO approval
Business Outlook

Pros

Maurices is an excellent place to work for young college girls (or guys, if you don't mind selling women's fashion and can do it well). You have to reach above your minimum sales goals every day/week as a part of your expected job performance (not commission, you are payed hourly still). Amazing customer service is number one priority, so leave your bad day at the door so you sell, sell, sell, and help your customers find that next great outfit! I call this a pro: You are *never* bored at Maurices, because the company sends two to three giant shipment of freight (aka boxes and boxes of clothes) that need to be sorted, censored, hung, put out, etc. If freight is done, which it rarely is for long, and you happen to have a slow day, then mannequins usually need to be dressed (Which I find fun!) or older clothes need to be marked down and put into clearance. It's a pretty casual atmosphere, which I love, and the managers have weekly meetings where they have an open discussion with each other - so make sure you're on your best behavior, no matter who the manager is, because they'll compare notes on each individual person, including each other, every week. Over all, it is a casual, fun atmosphere, you get to work with some great girls, the customers aren't too bad, some of them are really great, and you get an amazing discount on the most adorable clothes ever! Oh, and make sure you sell, sell, sell the Maurices Credit Card. A lot of the times the company will reward you by loading store credit dollars onto your employee card.

Cons

Unless you are an assistant manager, your hours are very limited. Usually 12 to 20. Also, most stores have around only 7 people on staff total, including the managers. So it can be hard to find someone to take your shift last minute.And you can't call out sick unless someone takes your shift - if you can't find anyone, or unless you're in like, the emergency room, then you HAVE to come to work. One time one of my assistant managers was forced to come to work with a debilitating migraine because none of the other three managers would/could take her shift, and I had to go to work with one of the worst flus I've ever had. The only other thing that I can think of is that it *can* get a bit catty at times. In order to get a sale, the moment someone walks through the door you have to 'stake your claim' on them, so to speak, by greeting them, and then as soon as you see them with two or more items in their hand, (and you have to keep an eye out), offer to get them a fitting room. Otherwise, another associate might get them a fitting room or help them get something off of the mannequin or answer a question they had, and can "steal" your sale. In that scenario, the best thing to do is, once the associate is alone, politely thank them for helping your customer. That kind of nicely says "Back up, chick, I had that customer first". But after that you need to stick EXTRA close to your customer (with out being over bearing or annoying or clingy). Because at some point, if the other associate really is helping that customer more than you, then they really do have a right to that sale at that point, regardless of who greeted them first (and vice versa). If you are caught up helping another customer, and so the other associate has to check your customer out at the register, try and work in a (genuinely) polite "Thank you, (associate name)" to reiterate that that customer is yours (so they can type in your number so that you get credit for the sale) or try to remember the customers name (you have to ask so you can put it on their fitting room door), so that, when the customer approaches the counter and you cannot check them out, so the other associate has to, then you can say "Hey, (customer name)! Did you find some cute stuff?" or "Did anything work, (customer name)?" or "I see you found some cute stuff, (customer name). Did those silver jeans fit well?" - which, again, subliminally says "I helped this customer". Please keep in mind that the majority of the time, none of your co workers are intentionally trying to steal your sale. They just might genuinely not know that you were helping them. And if nobody was helping the customer, then whoever checks them out has the right to the sale. We are just not allowed to ask "who was helping you?" to the customer.

Viewing 106 - 108 of 2,167 Reviews

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