Is Medical Guardian a good company to work for?

Medical Guardian has an overall rating of 4.4 out of 5, based on over 538 reviews left anonymously by employees. This rating has increased by 1% over the last 12 months. 86% of employees would recommend working at Medical Guardian to a friend and 85% have a positive outlook for the business. The best reviews about Medical Guardian have been left by employees working as Customer Care Specialist , Retention Specialist and Customer Care Representative .

Does Medical Guardian pay their employees well?

According to anonymously submitted Glassdoor reviews, Medical Guardian employees rate their compensation and benefits as 4.2 out of 5. Find out more about salaries and benefits at Medical Guardian. This rating has been stable over the past 12 months.

How satisfied are employees working at Medical Guardian?

86% of Medical Guardian employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated Medical Guardian 4.3 out of 5 for work life balance, 4.5 for culture and values and 4.3 for career opportunities.

What are the top reviewed jobs at Medical Guardian?

Sales Representative (45) , Life Safety Consultant (35) , Customer Service Representative (26) , Customer Care Representative (22) , Customer Care Specialist (19) , Sales (19) , Client Service Representative (16) , Inside Sales Representative (13) , Sales Associate (12) , Customer Service Specialist (11) , Retention Specialist (11) , Billing Specialist (8) , Client Services Representative (6) , Life Safety Consultant/Sales (6) , Sales Consultant (6)

What are the pros of working at Medical Guardian according to real employee reviews?

"Plus the Ceo is Great !!! Absolutely love working here !" ((in 40 reviews)); "Management is great and they really go out of their way to provide all of the support employees need to be successful." ((in 36 reviews)); "Everyone on the floor is friendly and willing to help." ((in 32 reviews)); "Some of the people are great." ((in 31 reviews)); "Friendly Work Environment" ((in 25 reviews))

What are the cons of working at Medical Guardian according to real employee reviews?

"The benefits could be better" ((in 12 reviews)); "The ability to work from home is amazing and really allows for a healthy work/life balance." ((in 8 reviews)); "Major favoritism going on on the sales side." ((in 6 reviews)); "their medical insurance is confusing" ((in 5 reviews))

What are the top reviewed Medical Guardian locations?

Philadelphia , Phila , Wilmington , Sharon Hill , Penn , North Bergen , West New York , Mount Laurel , Nampa , O Fallon , New York , Smithtown , Phoenix , Dallas , Mannington , Berkeley Springs , Modesto , Carlsbad , Las Vegas , Pittsburgh , Sharon , Abingdon , Baltimore , Belcamp , Elkton , Boca Raton , Fort Lauderdale , Myrtle Beach , New Castle , Chesterbrook

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Medical Guardian

Medical Guardian reviews

4.4

86% would recommend to a friend

(527 total reviews)

Geoff Gross

94% approve of CEO

85% positive business outlook

Ratings by category

4.5

Culture & values

4.5

Diversity & inclusion

4.4

Senior management

4.3

Work/Life balance

4.3

Career opportunities

4.2

Compensation and benefits

Medical Guardian has an employee rating of 4.4 out of 5 stars, based on 527 company reviews on Glassdoor which indicates that most employees have an excellent working experience there. The Medical Guardian employee rating is 29% above average for employers within the Healthcare industry (3.4 stars).

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Reviews by job title

527 reviews

3.0

Jul 11, 2017

Client Service Representative

Client service representative

Recommend

CEO approval

Business Outlook

Pros

Nice people to work with, free coffee, good starting out job

Cons

No parking, schedule is not flexible, understaffed and the queue can be very overwhelming with calls back to back all day, the headsets they provide are so low that you'll have to shout in them so they can hear you I'll leave work with a headache each day and I've spent over 7 years working in different call centers. The benefits are not good at all and they don't have maternity leave. It's just an ok place to work but nothing special. I hate the idea that they don't post any opportunities online for employees to apply for. High turnover rate as well.

Medical Guardian Response

Thank you for your feedback and taking the time to review Medical Guardian. In regards to the headsets, we do have a formalized process that any issues can be reported directly to the IT Department to be resolved immediately. In regards to the benefits and maternity leave, these are current items that are being evaluated by our team and we consistently strive to offer a comprehensive benefits package to all of our employees. Lastly, our careers page is updated daily with new job opportunities at Medical Guardian. Please feel free to check out our current openings: https://medicalguardian.silkroad.com/ Warm Regards, Liz Georgia Taylor HR Director

1.0

May 10, 2024

Toxic management

Billing specialist

Recommend

CEO approval

Business Outlook

Pros

work from home learn different billing tasks if can get the training equipment provided

Cons

toxic management- does not like staff to talk to each other as it takes away production time many requests that products didn't work, especially fall

5.0

Sep 7, 2023

Medical Guardian - Endless opportunities for career growth

Trainer

Recommend

CEO approval

Business Outlook

Pros

I started at Medical Guardian in January of 2022. Since then, I have been promoted twice and have had many doors opened for future, continued growth. Not only have I been able to achieve positive, rewarding career growth, I have expanded my personal attributes, as well. I could not have obtained these milestones without the encouragement and support from the leadership teams who truly want to help me succeed and reach my goals. I love my job and look forward to furthering my career within the company.

Cons

I am thankful for my career at Medical Guardian. The only drawback is that working remotely does not give me the opportunity to personally meet and thank the leaders, managers and peers who have made such a significant, positive impact in my life.

Viewing 7 - 9 of 527 Reviews

Jobs at Medical Guardian

Designer, Social & Performance Marketing

Principal Machine Learning Engineer

Senior Security Engineer

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