Members 1st reviews

3.6

58% would recommend to a friend

(148 total reviews)

Michael Wilson

67% approve of CEO

57% positive business outlook

Members 1st has an employee rating of 3.6 out of 5 stars, based on 148 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Members 1st employee rating is in line with the average (within 1 standard deviation) for employers within the Financial Services industry (3.7 stars).

Reviews by job title

148 reviews
1.0
Apr 7, 2022
Recommend
CEO approval
Business Outlook

Pros

Hard to name any, they will hire you no matter what... basically

Cons

NO pto, NO sick time, NO sense of belonging, POOR management which always seems to be changing, TERRIBLE training, Many "soft" holidays you are expected to work, DONT CALL OUT they will make you feel bad, they train you for about a month with other training classesthey throw you in to "sell" even if you do sell members do not want to be retained as it is hard to pay their indirect car loan with M1st, you have to have an account with them to get paid or get a paper check which obviously is not worth it, I would never recommend M1st to any friend or family member, they only stay afloat because of their indirect car loans, which many quickly refinance after 1-2 months with M1st. Many issues with internet banking that you trouble shoot basically all day. If I could have never worked here I would have never worked here.

4.0
Mar 16, 2022

Great Place - Amazing CEO

Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

401k match, corporate growth/potential for advancement, management training is thorough

Cons

Many employees in the back office are incompetent and have been in their positions for many years.

1.0
Mar 12, 2022

Toxic environment with no guidance or respect but plenty of blame

Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

Federal holidays + ok starting time off & better 401k matching than it used to be. Some really experienced employees really care & will help you with problems Have done an extra bonus the last couple of years to help out with expenses a little New CIO is trying doesn't support regular associates enough, but significant improvement over previous head Some jobs have obvious career progression & some managers will actually help you try to improve your abilities and get promotions

Cons

Some managers don't care about your contributions unless it makes them more visible Pay is not competitive for many jobs in IT, and getting a "good" eval may still mean a lousy raise Management gets significantly higher percentage bonuses than normal staff No reimbursement for mileage or internet costs Allowed teams to say they wanted work from home & promised it would be honored and already are going back on this promise. Very easy for managers to get promotions (able to go from manager to AVP to VP in not that many years if you kiss up enough), very difficult for others, and seniority and actual ability are not a factor Certain VPs in IT impede any work and cause issues across the department, and head of lending attempts to control everything that IT does, blames IT for delays when theyre busy putting out fires that were caused by not being involved in the first place Too much politics in who is considered a leader, the noisy ones who aren't that capable tend to get more worms. Upper management somehow is close to 10% of employees HR ignores complaints and says that everything is great, tried to cut payscales and tell us that it hadn't been cut

Viewing 67 - 69 of 148 Reviews

Glassdoor has 152 Members 1st reviews submitted anonymously by Members 1st employees. Read employee reviews and ratings on Glassdoor to decide if Members 1st is right for you.