Does Members 1st pay their employees well?

According to anonymously submitted Glassdoor reviews, Members 1st employees rate their compensation and benefits as 3.5 out of 5. Find out more about salaries and benefits at Members 1st. This rating has decreased by 8% over the last 12 months.

How satisfied are employees working at Members 1st?

53% of Members 1st employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated Members 1st 3.4 out of 5 for work life balance, 3.4 for culture and values and 3.5 for career opportunities.

What are the top reviewed jobs at Members 1st?

Teller (18) , Teller I (8) , MSR II (6) , Assistant Branch Manager (5) , Member Service Representative II (5) , Teller II (4) , Bank Teller (3) , Branch Manager (3) , Float Teller (3) , Member Service Representative (3) , Administrative (2) , Associate (2) , Call Center Representative (2) , Customer Service Representative (2) , Lending (2)

What are the pros of working at Members 1st according to real employee reviews?

"Good Pay; Lots of career opportunities" ((in 18 reviews)); "Great place to work and good benefits" ((in 14 reviews)); "Great values and culture" ((in 6 reviews)); "good money, benefits, some cool coworkers" ((in 5 reviews)); "Benefits, 401k match, decent salary" ((in 5 reviews))

What are the cons of working at Members 1st according to real employee reviews?

"Bad managers stick around forever it seems." ((in 5 reviews)); "Management was catty and super gossipy." ((in 5 reviews)); "There are some horrible branch managers, lots of them are completely unprofessional." ((in 5 reviews)); "No work life balance." ((in 4 reviews)); "They promote hiring within, but never provide additional training to get you to the next level." ((in 4 reviews))

What are the top reviewed Members 1st locations?

Enola , Mechanicsburg , Harrisburg , York , Lancaster , Camp Hill , Lebanon , Dillsburg , Carlisle , Morgantown , Allentown , Fogelsville , Gettysburg , Hershey , Elizabethtown , Pittsburgh , Reading , Hanover , Red Lion , Pensacola , Douglasville

Members 1st reviews

3.5

53% would recommend to a friend

(148 total reviews)

Michael Wilson

58% approve of CEO

52% positive business outlook

Ratings by category

3.6

Diversity & inclusion

3.5

Compensation and benefits

3.5

Career opportunities

3.4

Culture & values

3.4

Work/Life balance

3.0

Senior management

Members 1st has an employee rating of 3.5 out of 5 stars, based on 148 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Members 1st employee rating is in line with the average (within 1 standard deviation) for employers within the Financial Services industry (3.7 stars).

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Reviews by job title

148 reviews

4.0

Sep 29, 2024

Fun

Msr ii

Recommend

CEO approval

Business Outlook

Pros

Good perks from the company

Cons

Very stressful work, had to start taking anxiety meds which is common among those that work here

Members 1st Response

1y

Thank you for taking the time to share your experience as an MSR II at Members 1st. We’re glad to hear you appreciate the perks we offer, and we’re always encouraged to know our benefits are making a positive impact. That said, we’re truly sorry to hear that your role has felt so stressful, and we take your feedback seriously. While we recognize that some roles can be demanding, no one should feel that stress is unmanageable or unsupported. We’re committed to continuously improving our associate experience and creating a healthier, more balanced work environment. Your comments will be shared with our leadership and HR teams as part of those ongoing efforts. If you haven’t already, we encourage you to speak with your leader or connect with Human Resources—we want to support you in every way we can. Thank you again for your honesty and for being part of the Members 1st team.

4.0

Aug 20, 2024

Good company, worried for the future of its culture

Assistant branch manager

Recommend

CEO approval

Business Outlook

Pros

Great retirement contribution matching, friendly coworkers/managers, learning opportunities, annual performance incentive, salary is standard

Cons

Lack of consistency among expectations from branch to branch and among departments. A lot of changes happen during short periods of time and can be challenging to adjust to/enforce. Culture and integrity has always been important at Members 1st, but it appears it’s gradually becoming less important as the company grows. PTO package is less than most competing financial institutions.

Members 1st Response

1y

Thank you for your thoughtful review and six years of dedication as an Assistant Branch Manager in Lancaster, PA. We’re glad you appreciate our retirement matching, learning opportunities, incentives, and supportive team. We take your concerns about consistency, rapid changes, and culture seriously. We’re reviewing training to ensure uniformity, reassessing staffing and salary grades for Assistant Branch Managers, and benchmarking PTO against competitors. Please share more ideas with HR or your regional manager. Your input is vital to keeping Members 1st a great workplace. Thank you again for your honesty and for being part of the Members 1st team.

5.0

Jun 7, 2024

Wonderful place to work

Relationship manager

Recommend

CEO approval

Business Outlook

Pros

A true environment of team work. Everyone truly wants to see you succeed.

Cons

It is more than a 9 to 5 position so know that going into it. No bad at all but be prepared to do the job correctly it is absolutely more than a 40 hr work week.

Viewing 76 - 78 of 148 Reviews

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