Taking steps in the right direction... but not quite there yet.
Pros
Job security, decent pay, and advancement opportunities (depending on the department). The company offers competitive benefits, including profit sharing/401k. Each department has their own incentive programs to motivate production. Business casual work environment with casual Fridays. Ride share program is available. Employee discount for personal auto insurance policies.
Cons
Seems like we are never "fully staffed." When we hear that our work levels are not meeting requirements, we cannot help but feel frustrated because we do work hard and produce as much as we can. It also seems that most of our time is spent in vain on procedures that seem unnecessary. Employees, insured, and claimants have to jump through "hoops" to get things done. Information provided always has to be verified over and over again. Certain departments have very limited/slow upward mobility.