Does Mercury Insurance Company pay their employees well?

According to anonymously submitted Glassdoor reviews, Mercury Insurance Company employees rate their compensation and benefits as 3.1 out of 5. Find out more about salaries and benefits at Mercury Insurance Company. This rating has decreased by 5% over the last 12 months.

How satisfied are employees working at Mercury Insurance Company?

60% of Mercury Insurance Company employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated Mercury Insurance Company 3.3 out of 5 for work life balance, 3.2 for culture and values and 3.1 for career opportunities.

What are the top reviewed jobs at Mercury Insurance Company?

Claims Adjuster (56) , Claims Specialist II (45) , Claims Specialist (33) , Underwriter (23) , Claims Representative (21) , Claims Examiner (16) , Appraisal Specialist (8) , Claims (8) , Claims Supervisor (8) , Customer Service Representative (8) , Business Systems Analyst (7) , Property Claims Adjuster (6) , Senior Claims Adjuster (6) , Senior Underwriter (6) , Business Analyst (5)

What are the pros of working at Mercury Insurance Company according to real employee reviews?

"Benefits are good." ((in 60 reviews)); "People are great and helpful" ((in 38 reviews)); "Little micromanagement is nice and the Christmas bonus is a plus." ((in 29 reviews)); "Holiday bonus equal to two weeks salary" ((in 23 reviews)); "its great training for other roles that have less responsibility when you leave the company." ((in 20 reviews))

What are the cons of working at Mercury Insurance Company according to real employee reviews?

"Low pay and some toxicity on teams" ((in 48 reviews)); "As much as I appreciated my supervisor, upper management didn't care for their people." ((in 24 reviews)); "Some managers do micromanage their staff." ((in 19 reviews)); "The employees do care and want to help customers but there is so much work where you can not think straight." ((in 16 reviews)); "High workload" ((in 10 reviews))

What are employees saying about Mercury Insurance Company layoffs in 2026?

Explore Glassdoor’s employee reviews to understand what current and former employees are saying about Mercury Insurance Company layoffs and their outlook for job security at Mercury Insurance Company in 2026.

What are the top reviewed Mercury Insurance Company locations?

Brea , Rancho Cucamonga , Los Angeles , Clearwater , San Antonio , Folsom , Austin , San Diego , Sacramento , Bridgewater , Valencia , Oklahoma City , Anaheim , Santa Clarita , Tampa , Fullerton , Long Beach , Camarillo , New York , Dallas , Orange , San Jose , California , New Brunswick , California City , Irvine , Sherman Oaks , Chino Hills , Orlando , Atlanta

Mercury Insurance Company reviews

3.4

60% would recommend to a friend

(719 total reviews)

Gabriel Tirador

79% approve of CEO

58% positive business outlook

Company ratings over time

Ratings trend for the last 6 months (719 reviews)

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Mercury Insurance Company has an employee rating of 3.4 out of 5 stars, based on 719 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Mercury Insurance Company employee rating is in line with the average (within 1 standard deviation) for employers within the Insurance industry (3.6 stars).

Reviews by job title

719 reviews

2.0

Jun 11, 2017

It's a grind

Senior underwriter

Recommend

CEO approval

Business Outlook

Pros

Causal dress code, the holiday bonus equals two weeks of pay, 5 weeks of vacation after 10 years of service. The training programs are good.

Cons

The review structure keeps changing making it almost impossible to qualify for a raise. If you do qualify, they tend to be pretty small increases ( barely a cost of living increase). The Claims side of the business can't keep staff, they are constantly leaving. There is almost no movement on the Underwriting side of the business.

3.0

Jun 1, 2017

I mean, it wasn't that bad. I guess.

Customer service representative ii

Recommend

CEO approval

Business Outlook

Pros

Pay was decent and I enjoyed my co workers. Christmas bonus was nice. I've read reviews bashing management for spending time gossiping or chit chatting with each other all day. This is definitely true for some but not all. I did have a manager that was one of those and it was very hard to respect her title. She would literally hide so she didn't have to take any escalated calls, but the other managers I worked under were all great. One in particular was awesome and she was probably the only reason I stayed at this job as long as I did. Once I was placed on another team (they shuffle the csr's around every two years pretty much ensuring you'll be under a new manager) it really then started to feel like a job. Stopped being a fun place to work for me.

Cons

Very monotonous. I handled first notice of loss and billing. So I was dealing with people upset, understandably, that were needing to file a claim for a car accident or damages to their home, apartment, business etc. and folks calling in upset with an issue with their bill. This can be very draining. Luckily I had an 8 hour shift not sure how some of those folks survived doing it for 10 hours a day.

1.0

May 17, 2017

Terrible

Anonymous employee

Recommend

CEO approval

Business Outlook

Pros

Holiday Bonus, time off, Co-workers are great!

Cons

Moral is terrible. Upper management is all over the place and kept in the dark from their underlings. CEO doesn't even know what's happening in own company. Company run by puppetmaster product management team that raises base rates only and drives customers away.

Viewing 142 - 144 of 719 Reviews

Jobs at Mercury Insurance Company

Customer Support Specialist

Claims Representative

Talent Acquisition Coordinator

Supervisor Property Claims Branch