Merry Maids reviews

3.1

52% would recommend to a friend

(587 total reviews)
avatar

Regan Stokes

70% approve of CEO

42% positive business outlook

Merry Maids has an employee rating of 3.1 out of 5 stars, based on 587 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Merry Maids employee rating is in line with the average (within 1 standard deviation) for employers within the Management & Consulting industry (3.7 stars).

Reviews by job title

587 reviews
1.0
May 4, 2015

crappy place to work

Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

Monday through Friday no weekends or holidays.

Cons

Very unorganized, boss talks behind peoples backs, never know when you will be done, awful pay for the hard work you do.

1.0
Apr 22, 2015

Hard work for very little pay

Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

Everyone I worked with was nice. I can't really complain. Except we got on each other's nerves when we where pushing for time.

Cons

Very hard work for very little pay. Working the day after bad weather and expecting you to clean every house and office. If you call to complain that it was very unsafe to get to the customer they want to know on detail why and try to clean it. If you called out you got punished by taking a payday from you or not really giving you a chance to earn a payday. Call out cause your sick and can't make it they want you to call by every hour or two. Then you get so sick of doing that or getting the guilt trip that you either come in just to make pennies so they get off your back. Oh lord help you if you fall asleep and forget to call them when they want you to and you call when wake up and they are so mad and rude to you cause its to late for you to come in. The pay your promise is not true. The only time I made good pay was at Christmas. Thats because of tips and over time. I was never given enough gas millage. When I first started they showed you how many milliage you drove for the week on your pay check stub and when they went to new system it doesn't show it anymore. Didn't have time to stop for lunch and if you stop you have to rush in and out of the store. You had to eat on the road as fast as you can cause your next house is right around the corner. There were days you don't have time to stop cause you had to be in you last house by three. If you run over the amount of time you are given one house cost you your lunch or even a drink if you didn't pack. If your a smoker and get stuck with a non smoker they seem to get an additude if you ask to stop. So your lucky if you get one cigarette after leaving the office. I know in Va it's not a law to give employees a lunch break but by law your employer is required to pay you the whole time your working even if your driving from job to job. They didn't even do that. We only got payed commission per a house we cleaned. That's why everyone rushed to get to the next house cause the whole time you waste you lose money between your houses. Some customers were awesome to work for and some were the worst. They whole time i worked there I had two complaints and one of the houses didn't want me or my team captain back. We tried our best to please her and there was nothing we could do. We knew before we left that house she was going to call on us. Yeah we were told she had been with them for along time and we found out from other workers she always complained. She was hard to please. The second complaint could of been avoided if my captain did what asked her to do. Plus how can you clean a kitchen with out proper lighting and no window to help with lighting. But like they always say costomers are always right either though they are hard to please. Some team captains are a joke to work with cause they think they are better than you and you don't know what to do. They act like they make no mistakes and I have found mistakes they made. Try to fix it and they get mad at you like your trying to tell them how to do their job. When I was told I was better than most of the mates from another captain that I should become team captain next if it comes up. I told them that I wouldn't want to become captain cause the work is more and it's more your fault than the mates if a costmet calls in s complaint. They expect more for the captains than they do the mates and most of the time the mates or even the captains don't do their job and your stuck doing twice the amount of work for no more money. Your told to call 45 and most of the time it's more time than that or your captains gets on you to move faster cause we got to get out of the house. Most of the time I left feeling like I didn't do my job right cause I was rush and if I fallen behind my captian they seem to get an additude cause they had to jump to help then when you leave the house they are complaining to you about being slow that you need to pick up your speed or complaining about stuff you missed cause your being rushed.

1.0
Jan 10, 2015
Recommend
CEO approval
Business Outlook

Pros

Branches are different in different areas, but working for a franchise in Texas is several steps below average. One positive would be the time schedule - no weekends or late nights for most.

Cons

Too many to list, but this particular branch was very good at keeping enough hands on deck to spread the work very thin and then, when business picked up they would pile it on to the point of exhaustion. Daily schedules were carefully manipulated, even by sending girls to houses that were known cancellations "on accident", so that no one ever actually could make a decent living. People go in and out of the job like a revolving door, and not just because of the nature of the business like they say, but because of the poor treatment and lies of management. A single woman cannot support herself on this income because of the very low percentages of compensation per house, but also, a factor many women do not consider - you must provide and maintain your own vehicle. The branch I worked at paid such low mileage that I could barely afford gas much less the kind of brakes, oil changes, etc that a frequently used vehicle takes. And this management had no problem sending employees from one side of town to another town 40 miles away for a job and back again to the office. Can you imagine driving 60-80 miles round trip to make $12 for a job when you only have 3 houses? You do it when you are afraid of getting fired or given less work as payback. Equipment was never properly maintained and repair was so infrequent, girls would just be swapping broken equipment for less broken everyday. I feel fortunate that I was never electrocuted by torn and frayed wiring. And some people don't care about any of that, they just want a little side money and to get off early, and, if you play the game right, you can, but don't believe that motto "if I work very hard, it will show in my pay check". It does not happen like that with the branch I was in.

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Glassdoor has 604 Merry Maids reviews submitted anonymously by Merry Maids employees. Read employee reviews and ratings on Glassdoor to decide if Merry Maids is right for you.