Michaels reviews

3.1

44% would recommend to a friend

(9,670 total reviews)

David Boone

36% approve of CEO

36% positive business outlook

Michaels has an employee rating of 3.1 out of 5 stars, based on 9,670 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Michaels employee rating is in line with the average (within 1 standard deviation) for employers within the Retail & Wholesale industry (3.5 stars).

Reviews by job title

10K reviews
3.0
Feb 24, 2017
Recommend
CEO approval
Business Outlook

Pros

Was a nice place to work when the store first opened and I met a lot of great people. The schedule was flexible.

Cons

Hours were really early, usually at 5 am, but can sometimes be as early as 3 am. Hours are plentiful during the peak season, but low afterward. Lots of pressure to finish unloading a truck quickly with a small crew. Corporate didn't seem to care about employees as they didn't give us much support. The store manager was rude to people she didn't like, which was most of her employees. Made some employees cry, by making them feel like useless or even dumb. She forced several managers to quit by making their lives hell because she didn't like them. Pay is also not great for the amount of work that is required. The store also now looks dark and dirty.

2.0
Mar 8, 2016
Recommend
CEO approval
Business Outlook

Pros

If you have a passion for the art's & crafts and value this over anything else then this is the place for you. As long as that means everything to you.

Cons

-Pay: Minimum pay with maximum out put & highest quality humanly possible demanded. But they don't provide you with the training or support to provide such to them. I am by no means lazy or a bare minimum performer & my previous reviews will prove this. But you should be realistic with your planning & estimates. -Corporate Coldness: This is the type of management where they will throw you under the bus to keep themselves from drowning in their own messes just to secure a promotion. Back stabbing and lies expected. Smile to your face but talk about you behind your back. It's the norm. -Cleanliness: The stores are constantly dirty as they do not & are not willing to pay for proper store cleaning, air filters replacement and everything gets dirty. Then stays that way. No matter how much you clean. Management seems to be "ok" with being complacent and not wanting to improve the actual shopping experience. Only get their sales & email quotas. -Organizational Efficiency: 1. Their distribution centers are careless packaging and loading the trucks for delivery. They are literately just tossing things into trucks like excavating crews would rocks headed for the land fill. Which causes a lot of damages and extra work for the replenishment team. As well put the employee in a position to get hurt from all of the glass that is constantly being broken during transport. Oh its everywhere & you can't see it until it is too late. 2. The dispersal of the new merchandise through out the store is older than a dinosaur fossil. Not to mention how it puts the employees & the merchandise in the way of being damaged. They are just too cheap and stubborn to invest in the proper tools to allow the employees to function safely and effectively. 3. Employee "work brain & Michael's University" is a complete joke & doesn't work half the time. When it does work you don't have access to information you need to be able to perform your jobs quickly. You have to wait for a manager to take the time to locate the information and print it out. At this day and age of technology using a computer is considered a "BASIC" human function. So there is no reason why employees shouldn't readily have access to modern tools that function properly. Planagrams, store layouts and quality standards should readily be available to all store employees at any time. Why you ask? Because where an item on a shelf is supposed to go is not a trade secret. Hint Hint. 4. Top heavy with poor communication. Yes, sadly too many managers not functioning as a team working towards the same objectives as they all want a promotion for a position that isn't even open. Having weekly team meetings, setting store goals, clearly defining roles and objectives for team members and is not a complicated task. It will drastically improve the store & company as a whole to invest in one word "TEAM". -Limited Supplies & Tools: The lack of scanners, printers, supply carts & basic supplies is a crippling issue. This is the pinch a penny, lose a million dollars mind set which is limiting the companies performance. Yes, I understand there are budgets and limited resources. I am a Marine and know how to do more with less. But when you have to walk all over the store repeatedly to have price sticker reprinted when doing SISO etc. is costing the company an estimated $300,000.00 a year. Based off what I saw at the multiple stores I worked at and shop at. Yes, I am not only an employee I am an avid maker. Wastefulness: The amount of resources that are wasted is astonishing. Brand new products are being tossed into the trash with ease by management. There is not any effort being put into recovering the minimal "at cost" price of the items. There are so many ways to recover loses from unwanted trend items. For example...... you could place items into a 5x5x3' palatalized collapsible box that have lasted beyond the expected store sell life and sell it at a blow out sale, yard sale, bag buster sale etc where items are sold outside under a tent in a special sale every 6mnts etc. This will allow for some additional recovery with minimal operating cost. Or you could sell it in bulk to discount stores or even to flea market vendors. As well you could donate it to charity or local schools. The list goes on.

3.0
Jan 27, 2015

Depends Heavily on the Store; Company = Not so Great

Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

-flexible scheduling -close knit employees -some room for creativity -not overly challenging, just tedious -promotes from within; I personally have had great experiences in the growth aspect at Michaels due to a very supportive SM. the store is always looking to find candidates who already work there to fill a higher position rather than bringing someone new in -some great, supportive managers on store-to-store basis -you meet some great artistic people, both employees and customers -flexible transfers. I know quite a few people who have transferred from one Michaels to another with little trouble, as well as leaving for school and being welcomed back when they are available to work again.

Cons

-poor HR -constantly understaffed; 2 people required to do the work that 10 people would normally be assigned to -constant corporate visits and 'new ideas to implement' without the time, people, or resources to do so -corporate has no backbone; they give SOPs to follow, then scold you for following them at the first hint of customer dissatisfaction -outdated technology -loss prevention focuses disproportionately on employee theft. takes little to no action to prevent the constant grand theft carried out by 'customers' on a regular basis -regularly schedule more people than payroll allows for, then cuts the employees the day they are supposed to come in OR -underschedules and then depends entirely on manager on duty to 'call people in' who often, understandably, already have plans on their day off -overall, corporate is VERY stingy with their money, seemingly to their detriment in the long run. customers are constantly complaining (about most of the stores) having no one on the floor or not enough cashiers, often leaving their merchandise in their carts because they either can't find help or the lines are extraordinarily long. -very little training; it is really on a day-to-day basis, which is good in some ways because the employees learn as they go, but a really terrible method when the new employees need to call for help during every other transaction because they weren't trained to deal with that particular situation. problems still arise with employees not knowing certain things months after they've been hired because there is no proper training

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