Michaels reviews

3.1

44% would recommend to a friend

(9,670 total reviews)

David Boone

36% approve of CEO

36% positive business outlook

Michaels has an employee rating of 3.1 out of 5 stars, based on 9,670 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Michaels employee rating is in line with the average (within 1 standard deviation) for employers within the Retail & Wholesale industry (3.5 stars).

Reviews by job title

10K reviews
1.0
Mar 27, 2016
Recommend
CEO approval
Business Outlook

Pros

If you are happy to be one of the lucky few to be in the inner circle which requires you to turn your head and ignore the morally ethically wrong being done by the others, then you deserve to work here.

Cons

Stress from the mental abuse of not being able to do the right thing, and knowing if you question someone who is doing wrong, you will be fired.

1.0
May 28, 2025

Crafting chaos: no strategy, no leadership

Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

Unfortunately they are no pros.

Cons

Loss of Flexibility: The new CEO abruptly revoked flexible hybrid options and now mandates 4 days in-office attendance, with little regard for employee needs or work-life balance. The new CEO did this at his last employer and got blasted on reviews for being out of touch. In office collaboration is non existent and we sit in silence most days. Toxic Leadership: The new CEO has a well-known negative reputation, which he has quickly lived up to. His leadership style is dismissive and disconnected from the realities of the team. He seems completely disinterested in his team or product. Chaotic Executive Team: C-level leadership lacks direction and alignment. There’s no clear strategy or vision, yet teams are expected to deliver at unsustainable levels. Majority of the team comes from failed/bankrupt companies which isn’t relatable. They were hired as favors. Toxic Work Culture: Morale is at an all-time low. Employees are burned out, unsupported, and openly unhappy. Complaining has become the norm, not the exception. Performative Perks: The company tries to compensate with forced fun and superficial events that feel tone-deaf and out of touch with what employees actually need or want. No Incentives: No bonuses were given this year, despite high expectations and increased pressure on teams. There’s little recognition or reward for hard work.

1.0
May 5, 2021

Avoid at all costs until the current CEO & CIO are GONE

Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

- Work is done indoors - Something to put on your resume

Cons

- New leadership has a complete lack of ethics & morals - CEO / CIO have ruined I.T. ( overall company culture has been completely destroyed ) - NO work life balance, expected to be on call and available 24/7 - HUGE exodus in all areas of I.T. that resulted in massive knowledge gaps - Highly experienced and very knowledgeable offshore development teams were replaced by an offshore team in China who appear to have NO experience with retail systems or basic retail concepts. - No communication between the stores, business and IT - No real organizational structure except on paper; everyday is just chaos and fear you will be next to be let go. - Very high turn-over

Viewing 13 - 15 of 9,670 Reviews

Glassdoor has 9,986 Michaels reviews submitted anonymously by Michaels employees. Read employee reviews and ratings on Glassdoor to decide if Michaels is right for you.